Unable to view Site Content
There are various reasons for your website not displaying after publishing. Refer to our guide on How to Upload a Website using FTP for useful tips to ensure success
Common Errors:
1. Deleting the public_html symbolic link
- Public_html is not a folder, it’s a symbolic link to your webfolder which is viewable on the web (see information on paths below)
- If this symbolic link is removed by mistake, it cannot be recreated by creating a folder called public_html as it will not link to your webfolder
If you have removed this link, please contact support@xneelo.com to re-create it for you
2. Publishing the content in the wrong location
- Your site content should be published in the following path: /usr/www/users/your-ftp-login
- This is within the public_html directory. If you publish in the home folder (/usr/home/your-ftp-login) where mail and logs are kept, content will not be visible to anyone else
- Ensure you’ve published your files correctly within the public_html
- Double check to make sure your index file is in this location and not in a subfolder
3. Not removing xneelo’s holding page
- By default, when you order your package, xneelo provides a holding page. “Reserved for…” named index.html
- Ensure that you rename this file or remove it
4. File permissions are set incorrectly
- File permissions have the ability to restrict file viewing
- Files with permissions, that are not the same as your FTP user, will result in no one being able to see these files
- It may not be possible to edit files and folders with the incorrect permission –please contact support@xneelo.com for assistance if required
- Certain file ownerships and permissions can be edited using konsoleH’s File Manager
