Xneelo Cloud FAQs

We’ve put together answers to the most common questions our customers ask about xneelo Cloud’s product offerings.

If you need more detailed guidance on how to use xneelo Cloud, visit the Cloud Help Centre.

For questions related to xneelo Cloud billing, see the x-Account billing FAQ.


  • What is xneelo Cloud?

    Xneelo Cloud is a versatile, Infrastructure-as-a-Service product, which allows you to build your own cloud environments.

    You can create virtual infrastructure on demand, and have complete control to ‘self-manage’ your computing resources.

    For a full introduction to xneelo Cloud read our get started guide. 

    To understand key terms see our xneelo Cloud terminology.





  • What features does xneelo Cloud offer?

    We offer the core cloud infrastructure features that provide the most value and utility. 

    Our cloud resources are grouped under:

    • Compute: Including cloud instances (virtual machines). 
    • Storage: Including volumes (block storage devices).
    • Network: Including security groups (firewall groups).

    View the full list of features available in xneelo Cloud.





  • What are the benefits of xneelo Cloud?

    As your business adapts, your computing needs change too. Xneelo Cloud offers several benefits:

    Agility:

    • No lengthy ordering processes; create and access your new virtual resources immediately.
    • You have full control over the management of your resources.

    Scalability:

    • Scale your cloud infrastructure up or down in minutes, without the hassle of physical hardware. 
    • Add computing instances, increase your storage, or reduce your resources at any time.

    Simplicity:

    • No clutter, no confusion—just the essential cloud services you really need.
    • We provide an easy-to-use cloud dashboard, with guides and tutorials to assist you.

    Affordability:

    • No long-term commitments. You pay per hour, only for what you’ve used.
    • Simplified cloud pricing at affordable rates and with no ‘hidden costs’.

    Performance:

    • Excellent performance on cloud instances and storage.

    Find out more about xneelo Cloud on our website.





  • What does xneelo Cloud cost?

    Xneelo Cloud offers pay-as-you-go pricing. This means you only pay for the resources you create, for the duration they exist. 

    Your monthly cloud pricing is not fixed. It will vary based on the resources that you use, and the duration they exist.

    View the current Cloud pricing on our website, or read more on the pricing rules.

    To learn more about payment options or cloud billing, see the x-Account billing FAQ.





  • How much experience do I need in cloud?

    Xneelo Cloud is designed to be user-friendly, but it is a technical, self-managed product. More advanced customers will find the product is simple to use and offers great utility.

    You will need to be familiar with:

    • Cloud computing concepts
    • Virtual infrastructure and networking
    • Server management, connectivity, and security

    Our Help Centre has a great set of resources to help you navigate xneelo Cloud and make use of the services available.





  • How do I sign up for xneelo Cloud?

    You can sign up for xneelo Cloud in the xneelo Control Panel. Follow the steps here.

    As part of the signup process, you will create a new account – named an x-Account – which offers enhanced cloud billing functionality.

    Once you’ve signed up, you can create your first cloud project and get started.




  • What can I use xneelo Cloud for?

    Xneelo Cloud supports a wide range of use cases—simple or complex, small scale or enterprise-grade.

    Here’s how developers and teams commonly use our cloud platform:

    Flexible Computing – Launch high-performance cloud instances (virtual machines) with the power you need, for small to large workloads, for short or long-term processing.

    Application Hosting – Host everything from websites, to software, to full-stack applications with ease and scalability.

    Distributed Systems – Run containerised or microservices-based systems across multiple virtual machines.

    Multiple Environments – Easily set up separate environments for development, testing, staging, and production, within a unified cloud setup.

    Rapid Workload Replication – Duplicate servers and environments in minutes, enabling fast recovery, load balancing, or quick deployments across teams.

    Accelerated Development – Quickly spin up environments to support agile development cycles, CI/CD workflows, and experimentation.




  • What operating systems are available?

    In xneelo Cloud, images are used to launch new cloud instances. A virtual machine image is a single file that contains a virtual disk that has a bootable operating system installed on it.

    We provide a set of commonly used Linux-based operating systems, as public images available for you to use.

    You can also create your own private images, if you wish to use your own operating systems. 

    You can find out more about images and view our public images here.




  • What regions does xneelo Cloud offer?

    There is currently one region, and one availability zone available for xneelo Cloud.

    These are located within our world class Data Centre in Johannesburg, which is secure, highly redundant, and ensures a highly-available cloud service is provided.




  • Are there limits on the cloud resources I can use?

    Yes. Each project has a default set of limits that determine the total compute, storage, and network resources you can provision. Limits are set on both the size and number of cloud resources. 

    If you need to increase your project limits, you can request a project limit increase via live chat. 

    Find out more about projects in xneelo Cloud.




  • How are backups and disaster recovery handled?

    Xneelo is responsible for the network and physical infrastructure of the cloud platform. Our world-class Data Centre is fully secure and redundant. As per our Terms of Service, we ensure that a highly-available Cloud service is provided.

    Everything within your cloud environment (your systems, data and software) is your responsibility to self-manage. This includes managing your system availability and backing up your data.



Assist Note

If you have other questions about xneelo Cloud, visit the Cloud Help Centre or contact us on live chat. 

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