How to add DKIM records for mail

A DKIM record (DomainKeys Identified Mail) is a DNS record that serves as an authentication mechanism to assist with protecting both email senders and recipients from forged and phishing email. A DKIM record allows the recipient mail server to check whether an email that is claiming to come from a specific domain, is in fact authorised to be sent using that domain name, through cryptographic authentication.

Mail hosted by xneelo

If your domain’s DNS is not hosted by xneelo, the relevant DKIM record should be amended or added via your current DNS provider. In this case, our Technical Support team will be able to generate and provide you with a DKIM record which you can forward to your current DNS provider.

Self-Managed Servers or mail-sending services

If you are making use of an email-sending service (e.g. MailChimp, Mailgun) that requires you to add a DKIM record to your domain’s DNS, you can add this record using our Manage DNS tool in the xneelo Control Panel.

Add a DKIM record

Steps

  • 1
    Log in to the xneelo Control Panel.
  • 2
    Select a Product (e.g. Web Hosting) from the side menu.
  • 3
    Select the specific domain name.
  • 4
    Under Domain Tools, select Manage DNS.
  • 5
    Select + Add record.
  • 6
    Add  the following information:
    • Type:  TXT
    • Host:  Enter the hostname provided to you
    • Value: Enter the DKIM value provided to you
  • 7
    Select Add to save.
Assist Note

If your domain’s DNS is not hosted by xneelo, the relevant DKIM record should be amended or added via your current DNS provider. In this case, our Technical Support team will be able to generate and provide you with a DKIM record which you can forward to your current DNS provider.

Assist Tip

All new hosting packages will include DKIM authentication by default.

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