How to manage your Self-Managed File Storage

File Storage provides Self-Managed customers with 100 GB of storage space on a remote storage server, where they can safely and conveniently store a backup copy of their data.

Access to this storage space is accessible from your Self-Managed Server making use of either RSYNC, SFTP or SCP protocols on port 22.

Follow the steps below to manage your Self-Managed File Storage.


  • Activate File Storage

    1. Log in to the xneelo Control Panel.
    2. Under Products in the side menu, select Self-Managed Servers.
    3. Select the server name.
    4. Choose File Storage under Server Tools.
    5. Click Activate.
    6. Provide a password. Either provide your own or use the Generate Password functionality. Please remember the password provided/generated as xneelo does not store any passwords.
    7. Click Activate to proceed.
    8. You will be presented with a screen containing a usage bar, credentials and delete section.





  • View your File Storage usage

    1. Log in to the xneelo Control Panel.
    2. Under Products in the side menu, select Self-Managed Servers.
    3. Select the server name.
    4. Click the File Storage option under Server Tools.
    5. There will be a usage bar displaying the actual usage. It represents the storage space used out of the maximum storage space allocated.





  • Reset your File Storage user password

    1. Log in to the xneelo Control Panel.
    2. Under Products in the side menu, select Self-Managed Servers.
    3. Select the server name.
    4. Choose File Storage under Server Tools.
    5. Click Reset Password in the Credentials section.
    6. Provide a password. Either provide your own or use the Generate Password functionality. Please remember the password provided or generated, as xneelo does not store any passwords.
    7. Click Reset to proceed.





  • Deactivate your File Storage instance

    1. Log in to the xneelo Control Panel.
    2. Under Products in the side menu, select Self-Managed Servers.
    3. Select the server name.
    4. Under Server Tools, select File Storage.
    5. Click Delete in the Delete file storage section. A confirmation modal will pop-up stating the amount of data that will be deleted.
    6. Click Delete to proceed.

    By accepting this, all customer data stored on the File Storage instance, associated with the Self-Managed Server will be removed permanently.

    When a Self-Managed Server is cancelled (after the cancellation period), any active associated File Storage instance (user and data) will be deleted with immediate effect.

    It’s your responsibility to transfer data to another File Storage instance beforehand.





  • Upload SSH public keys to File Storage servers

    Follow these steps to create your SSH key pair:

    To make use of SFTP to upload our SSH keys and create the authorized_key pair file on the remote File Storage server, use this command:

    echo -e "mkdir .ssh \n chmod 700 .ssh \n put <path_to_public_ssh_key> .ssh/authorized_keys \n chmod 600 .ssh/authorized_keys" | sftp <file_storage_username>@<file_storage_server_name>

    If you have multiple public SSH keys that need to be uploaded to the remote File Storage server, please append all required SSH public keys to a local file and upload that file to the remote File Storage server by using these commands:

    cat .ssh/id_rsa.pub .ssh/id_ecdsa.pub > file_storage_authorized_keys

    echo -e "mkdir .ssh \n chmod 700 .ssh \n put file_storage_authorized_keys .ssh/authorized_keys \n chmod 600 .ssh/authorized_keys" | sftp <file_storage_username>@<file_storage_server_name>





    • File Storage Notifications

      File Storage Notifications allow you to set usage alert thresholds for your Self-Managed File Storage user.

      1. Log in to the xneelo Control Panel.
      2. Under Products in the side menu, select Self-Managed Servers.
      3. Select the server name.
      4. Choose the File Storage option under Server Tools.
      5. Click Set usage alerts.
      6. Select the usage thresholds.
      7. Click Turn on alerts to activate.

      A usage alert email will be sent to the email address listed as the Account Owner every time the selected thresholds are breached.



    Assist Note

    File Storage is only accessible via the xneelo Control Panel and you will be required to migrate from konsoleH to the new control panel. 

    Only one File Storage activation is allowed per Self-Managed Server.

    Assist Tip

    Remember: File Storage shouldn’t be relied on as a primary data source.