How to set up traffic notifications and view reports on Managed Servers via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

All Managed Servers include a set monthly traffic quota of 10 TB. We monitor all accounts and you are billed for each GB of traffic that exceeds the monthly quota on a South African server. German servers offer unlimited traffic, with a bandwidth restriction of 30 TB.

To help you manage your traffic usage, we’ve added a notification system in your Control Panel that alerts you when you exceed your traffic limit.


  • How to set up Burst Notifications

    You have the option to be notified when your server exceeds a certain amount of traffic (which you determine) within a period of time that you specify. For example, if you’d like to be notified when you have used more than 500 MB of traffic within 3 hours, simply set your burst threshold to these values and you will receive a notification email when this threshold is reached. A default notification is enabled which is set to 200 MB in 1 hour.

    STEPS

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      Under Products in the side menu, select Managed Servers.
    3. 3
      Click on the Managed Server.
    4. 4
      Under Traffic tools, select Burst Notifications.
    5. 5
      Enter your preferred traffic usage and timeframe. You can choose up to 3 burst thresholds.
    6. 6
      Switch the toggle to ON for each burst threshold you would like to enable.
    7. 7
      In the field provided, enter the email address(es) that should receive these notifications.
    8. 8
      Click Update settings.





  • How to set up Quota Notifications

    A default threshold is built into the system, which is 20% below your allocated traffic quota (i.e. the percentage threshold will be set to 80%). Should your traffic usage either reach or exceed the default threshold, we’ll send a daily notification email to inform you that the threshold has been reached and that there is a possibility of your server exceeding the traffic quota.

    You have the option to adjust your threshold and frequency of these notifications.

    STEPS

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      Under Products in the side menu, select Managed Servers.
    3. 3
      Click on the Managed Server.
    4. 4
      Under Traffic tools, select Quota Notifications.
    5. 5
      Select your preferred quota usage from the drop-down list.
    6. 6
      Choose the notification frequency: Daily, weekly or every two weeks.
    7. 7
      In the field provided, enter the email address(es) that should receive these notifications.
    8. 8
      Click Update settings.





  • How to set up Domain Traffic Notifications

    Set up Domain Traffic Notifications using a custom time period.

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      Under Products in the side menu, select Managed Servers.
    3. 3
      Click on the Managed Server.
    4. 4
      Under Traffic tools, select Domain Traffic Notifications.
    5. 5
      Choose the notification frequency: Daily, weekly or monthly
    6. 6
      In the field provided, enter the email address(es) that should receive these notifications.
    7. 7
      Click Update settings.





  • How to view Traffic Reports


    Your Control Panel makes it possible for you to monitor your domain traffic usage on a regular basis. You can view server traffic statistics and filter them by different time periods. A traffic report is generated according to the selected report type and specified time period.

    We recommend using this tool regularly to check for any unusual traffic activity.

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      Under Products in the side menu, select Managed Servers.
    3. 3
      Click on the Managed Server.
    4. 4
      Under Traffic tools, select Traffic Reports.
    5. 5
      Choose the report type and select the time period required.
    6. 6
      Click on Generate report.





  • Excessive traffic generated due to internet abuse

    We take responsibility for the operating system and the applications we have deployed on a Managed server. However, we have limited control over applications that can be adjusted by customers to suit their individual needs. These adjustments could entail website content and scripts, applications or utilities running on the server. For example, a site running a third-party script where a vulnerability exists may be exploited to upload content or generate mass mail.

    Traffic, as described above, remains the responsibility of the customer.

    Our System Administrators receive hourly notifications that report on high traffic volumes on Managed Servers. A modest threshold is set and excessive activity investigated. As such, customers are informed timeously before extreme charges are accumulated. However, we can’t guarantee that all malicious activity of this nature will be detected before cost implications occur.



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