How to view and update your domain registration details

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

Ensure your domain name registration information is accurate by viewing your details via your control panel. 

To change your domain’s Registrant or Admin contact details, simply edit the information directly.

Steps

  • 1
    Log in to the xneelo Control Panel.
  • 2
    Select Domains from the side menu. 
  • 3
    Search for or select the specific domain name.
  • 4
    The Domain owner and Administrator information will be visible under Contact information. Select Edit to update these details.
  • 5
    Complete the form with the correct details.
  • 6
    Select Save changes.
Assist Note

Domain ownership updates for .co.za, .org.za and .net.za domains take 5 days to complete.

The current registrant will receive an email from the Registry, eppnotice@co.za, to confirm receipt of the update request. No voting is required. Once the update has completed another email will be sent from the Registry to confirm the new registrant or admin contact details.

When updating a gTLD such as a .com or .org, domain validation may be required. Once the domain is validated, the new domain ownership details will reflect.

Assist Tip

Registrant details can only be updated if you are the authorised Registrant in whose name the domain is registered or if you are acting under the explicit instruction of the Registrant.

We, as an accredited Registrar, reserve the right to reverse any Registrant updates which were undertaken without the consent of the authorised Registrant.