Custom Error Pages

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

The Custom Error Pages function allows you to personalise error pages rather than using the server’s default error pages. The benefit of this function is that it will make your website appear more professional and helpful to browsers.

The most common error message is: 404 – “Page not found”. Should you wish to customise this error page, you can create your own error page and name it pagenotfound.html containing your own error message eg. “The page that you have requested no longer exists or may have moved- please contact”.

There are several other error pages that you may wish to customise:

  • 401 – Authorization required
  • 403 – Forbidden directory
  • 404 – Page not found
  • 500 – Internal Server Error

How to specify a custom error page via the xneelo Control Panel:


  • 1
    Log in to the xneelo Control Panel.
  • 2
    Select a Product from the side menu. 
  • 3
    Select the specific domain name.
  • 4
    Under Hosting tools, select Web Server Config.
  • 5
    Click Custom Error Pages.
  • 6
    Select the relevant bar or navigate to the three dots menu to the right of the specific error code and click Edit.
  • 7
    Specify the File location or URL that should replace the default error page.
  • 8
    Click Save.
Assist Note

The Custom Error Pages function is available on web hosting packages (Basic, Standard, Advanced, Master).