How to set up email in Outlook Mobile

Your mailbox is also available online via Webmail.
User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS
 

This guide takes you step-by-step through the process of setting up a new email account in the Outlook Mobile app on iOS or Android.

♦ Replace example.com with your domain name

Note: You will be setting up an IMAP account, which will allow you to access your email from any device.


  • Outlook Mobile App on iOS

    1. Launch the Outlook app on your mobile phone
    2. If this is the first account to be set up, skip to step 3. If you have other accounts set up, then open the Menu > tap Settings > Add Account
    3. An Add Account screen will appear. Enter your email address and select Add Account
    4. If the automatic setup works, you will see the settings appear and you may go to step 5. If the automatic setup does not work, select Set Up Account Manually and then IMAP.
    1.  Complete the following fields:
    • Email address – type in your full email address (in lowercase)
    • Password – type your email password (forgotten passwords can be reset in konsoleH)
    • Display name – Your full name (e.g. John Smith)
    • Description  – i.e. Work
    1. Complete all Advanced Settings

    Note: Find your email settings by adding your email address in the Show Settings box at the top of this article.

    IMAP Incoming Mail Server

    • IMAP Incoming Mail Server – mail. followed by your domain name e.g. mail.example.com*
    • IMAP Username is the full email address
    • IMAP Password is the mailbox password

    SMTP Outgoing Mail Server

    • SMTP Outgoing Mail Server – smtp. followed by your domain name e.g. smtp.example.com*
    • SMTP Username is the full email address (same as IMAP)
    • SMTP Password is the mailbox password (same as IMAP)
    1. Click on Sign In
    2. The next screen will confirm that the email account has been added successfully.
    3. If you would like to add another email account, select Let’s Do it! If not, select Maybe Later.





  • Outlook Mobile app on Android

    1. Launch the Outlook app on your mobile phone
    2. If this is the first account to be set up, skip to step 3. If you have other accounts set up, then you need to access the Add Account menu: 
    • Select your profile icon to access the menu, then select the Settings icon (cog), then Add an account
    1. An Add account screen will appear. Enter your email address and select Continue.
    2. Select Set Up Account Manually if this option displays. If not, skip to step 5.

    Note: If the setup goes straight to setup an ‘exchange’ mailbox (says “Connect Exchange” at the top), click on the small question mark at the top and change it to “connect IMAP”.

    1. Select IMAP under the Advanced setting                                       
    2. You will be prompted to select an account type. Select IMAP Direct.
    3. Complete all Advanced Settings

    Note: Find your email settings by adding your email address in the Show Settings box at the top of this article.

    • Email address – type in your full email address (in lowercase)
    • Display name – Your full name (e.g. John Smith)
    • Description – i.e. Work

    IMAP Incoming Email Server

    • IMAP Host Name & Port – mail. followed by your domain name e.g. mail.example.com* /Port number is 993
    • Security Type: Choose SSL/TLS
    • IMAP Username is the full email address
    • IMAP Password is the mailbox password

    SMTP Outgoing Email Server

    • SMTP Host Name & Port – smtp. followed by your domain name e.g. smtp.example.com*/465
    • Security Type: Choose SSL/TLS
    • SMTP Username is the full email address (same as IMAP)
    • SMTP Password is the mailbox password (same as IMAP)
    1. Select the tick at the top right and the app will attempt to log in
    2. The next screen will confirm that the email account has been added successfully.
    3. If you would like to add another email account, select Add. If not, select Maybe later.



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