Self-Managed Servers: Password updates

The resetting of the File Storage user password can be performed via the File Storage tool. Here’s how:

How to reset a Self-Managed File Storage user password

For security reasons, we do not keep a record of the OS details. Customers are responsible for keeping a record of these details.

In order to change the password for your Remote Control, you need to know the current password. Here’s how:

How to reset Remote Control passwords

The Remote Control password can’t be recovered. If you have lost this password, contact dedicated@xneelo.com to request that your server be power cycled in order to reset your password.

If you have forgotten your xneelo Control Panel Management password, it can be reset by following the steps below:

1. Browse to the xneelo Control Panel login page.
2. Click on Forgot your password?
3. Enter the Account email address and click Send Reset Link.
4. A verification email will be sent to your email address if there is an existing account for the email address entered. Click on the included link.
5. A new window will open, providing you the opportunity to update your password. Follow the instructions to complete this update.

Use your email address and new password to log in to the xneelo Control Panel.

Should you no longer have access to the email address to which the password reset link is sent, please contact us for assistance.

If you have access to your xneelo Control Panel, your password can be updated by following these steps:

1. Log in to the xneelo Control Panel.
2. Select the initials icon in the top right-hand corner.
3. Select the Password tab.
4. Enter your Current password and New password.
5. Click on Save.