Self-Managed Server Troubleshooting Guide A Self-Managed server allows you to create a custom server environment. This troubleshooting guide will assist you with managing common server issues. Read article
How to manage your Self-Managed File Storage Safely and conveniently manage a backup copy of your data using File Storage. Read article
How to view Self-Managed File Storage usage Usage for an active File Storage instance is available to view through the File Storage tool. Read article
How to delete a Self-Managed File Storage instance Self-Managed customers have the ability to delete an active File Storage instance associated with a Self-Managed Server via the File Storage tool. Read article
How to reset a Self-Managed File Storage user password Reset your File Storage user password via the File Storage tool. Read article
What Backup service do we offer to Self-Managed customers? The File Storage solution includes 100 GB of storage space and access to storage space via Rsync, SFTP and SCP protocols over Port 22. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
Why can’t xneelo configure my software, domains and IP addresses on my Self-Managed Server? Self-Managed clients have the flexibility to manage their software configuration. We do not manage the software set-up on your server. Read article
How to set a server’s Traffic Burst Notifications Traffic burst notifications allow you to be informed when your server’s traffic reaches a chosen threshold, thereby allowing you to manage traffic usage. Read article
Self-Managed Server DNS administration To create, edit or remove DNS records for domains on your Self-Managed Server, use the Manage DNS tool in the xneelo Control Panel. Read article
Self-Managed Server Remote Management security The Remote Management Tool is used to gain location-independent remote access to respond to critical incidents and to undertake necessary maintenance. Read article
Am I using the correct DNS on my Self-Managed Server? Configure your Self-Managed server to use the following recursive DNS servers, according to the relevant hosting location: Read article
What firewall can be used on a Self-Managed Server? Find information on setting up firewalls on either Linux or Windows servers. Read article
How to copy images of your server’s partitions to another server Please consult with your system administrator should you not have the expertise to perform these tasks. Read article
What is DRAC? A DRAC (Dell™ Remote Assistant Card) gives the system administrator of a Self-Managed Commerce remote control of the server hardware and operating system. Read article
How to find the serial number of your Self-Managed Server’s hard drive If your Self-Managed hard drive were to fail, our support team will contact you and request your Self-Managed server serial number. Here’s how you can find it. Read article
RMI Remote Console (Java) The Intel BTL RMM and Super Micro IPMI require different versions of Java. Here’s how to download, install and switch between each version. Read article
Self-Managed Server: configure Windows Server Update Services (WSUS) Windows Server Update Services (WSUS) is facilitated for all TruServ™ Windows customers, to enable administrators to deploy the latest Microsoft updates. Read article
How to reset your Windows Server password on your Self-Managed Server If you have lost your Windows Server password, contact us to attach the Hirens Boot CD to your server to allow you to reset your password. Read article
How to force link speed to full-duplex This article explains how to manually force the connection parameters for hosts in our Cape Town Data Centre to full-duplex operation on Debian, Ubuntu, CentOS, AlmaLinux and Windows Server operating systems. Read article
How to activate the Windows Remote Desktop Service (RDS) Role and configure the session host Windows Remote Desktop Service (RDS) license: How to activate the RDS role and configure the session host before contacting us for your license. Read article
How to Monitor Traffic on Self-Managed Servers Your konsoleH control panel makes it possible for you to monitor your traffic usage on a regular basis and edit your traffic notification preferences. Read article
Self-Managed Servers: Password updates Customers with Self-Managed Servers are able to update a number of passwords. Read article
Loading ISO via Remote Control This article will guide you on how to load your OS via the Remote Control Device attached to the server. We use the Intel RMM and the Supermicro IPMI. Read article
How to install a new Linux Operating System (Interactive Install) The Linux Install tool enables you to install a Linux Operating System (OS) onto your Self-Managed Server. This feature requires certain BIOS settings to be enabled. Read article
How to use the Linux Rescue system on your Self-Managed Server Follow this guide to use the Linux Rescue system on your Self-Managed Server. Read article
