A Self-Managed server allows you to create a custom server environment. This troubleshooting guide will assist you with managing common server issues.
How is my IP subnet allocated?
For any subnet, the breakdown is always as follows on the xneelo network:
Am I using the correct DNS on my Self-Managed server?
Configure your Self-Managed server to use the following recursive DNS servers, according to the relevant hosting location:
How to set a server’s Traffic Burst Notifications
Traffic burst notifications allow you to be informed when your server’s traffic reaches a chosen threshold, thereby allowing you to manage traffic usage.
Self-managed server Remote Management security
The Remote Management Tool is used to gain location-independent remote access to respond to critical incidents and to undertake necessary maintenance.
How to activate the Windows Remote Desktop Service (RDS) Role
Windows Remote Desktop Service (RDS) license: How to activate the RDS role and configure the session host before contacting us for your license.
Loading ISO via Remote Control
This article will guide you on how to load your OS via the Remote Control Device attached to the server. We use the Intel RMM and the Supermicro IPMI.
Self-Managed server DNS administration
To create, edit or remove DNS records for domains on your Self-Managed server, use the Manage DNS tool in konsoleH. Access the Manage DNS tool in…
How to update your FTP Backup password for your Self-Managed server
It is good practice to change your passwords every 30-60 days. To change your FTP Backup password for your Self-Managed server, follow the steps here.
How to copy images of your server’s partitions to another server
Please consult with your system administrator should you not have the expertise to perform these tasks.
What firewall can be used on a Self-Managed Server?
Find information on setting up firewalls on either Linux or Windows servers.
How to find the serial number of your Self-Managed server’s hard drive
If your Self-Managed hard drive were to fail, our support team will contact you and request your Self-Managed server serial number. Here’s how you can find it.
What is DRAC?
A DRAC (Dell™ Remote Assistant Card) gives the system administrator of a Self-Managed Commerce remote control of the server hardware and operating system.
Self-Managed server: configure Windows Server Update Services (WSUS)
Windows Server Update Services (WSUS) is facilitated for all TruServ™ Windows customers, to enable administrators to deploy the latest Microsoft updates.
How to force link speed to full-duplex
This article explains how to manually force the connection parameters for CPT3 hosts to full-duplex operation on Debian, Ubuntu, CentOS, Fedora, Opensuse and Windows 2008 operating systems.
How to reset your Windows Server password on your Self-Managed server
If you have lost your Windows Server password, contact us to attach the Hirens Boot CD to your server to allow you to reset your password.
Self-Managed servers: Password updates
Customers with Self-Managed servers should update the following passwords: FTP backup password OS password Remote Control password konsoleH Admin password FTP Backup password Browse to konsoleH and log…
Linux – Setting Up Java (Browser) for Intel RMM & Supermicro IPMI
The Intel BTL RMM and Super Micro IPMI require different versions of Java. Here’s how to download, install and switch between each version.