Self-Managed Server Troubleshooting Guide A Self-Managed Server allows you to create a custom server environment. This troubleshooting guide will assist you with managing common server issues. Read article
RMI Remote Console (Java) The Intel BTL RMM and Super Micro IPMI require different versions of Java. Here’s how to download, install and switch between each version. Read article
Loading ISO via Remote Control This article will guide you on how to load your OS via the Remote Control Device attached to the server. We use the Intel RMM and the Supermicro IPMI. Read article
Am I using the correct DNS on my Self-Managed Server? Configure your Self-Managed Server to use the following recursive DNS servers, according to the relevant hosting location: Read article
Self-Managed Server Remote Management security The Remote Management Tool is used to gain location-independent remote access to respond to critical incidents and to undertake necessary maintenance. Read article
How to manage your Self-Managed File Storage Safely and conveniently manage a backup copy of your data using File Storage. Read article
How do I cancel my Managed Server? If your Managed Server is no longer required, notice of cancellation should be provided via your konsoleH control panel. Read article
What firewall can be used on a Self-Managed Server? Find information on setting up firewalls on either Linux or Windows servers. Read article
Self-Managed Server DNS administration To create, edit or remove DNS records for domains on your Self-Managed Server, use the Manage DNS tool in the xneelo Control Panel. Read article
How to manage a domain’s DNS zone file on your Self-Managed Server Create and delete DNS zone files via the Manage DNS tool in the xneelo Control Panel. Read article
How to reset your Windows Server password on your Self-Managed Server If you have lost your Windows Server password, contact us to attach the Hirens Boot CD to your server to allow you to reset your password. Read article
Self-Managed Servers: Password updates Customers with Self-Managed Servers are able to update a number of passwords. Read article
How to copy images of your server’s partitions to another server Please consult with your system administrator should you not have the expertise to perform these tasks. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
How to order more IPs for your Self-Managed Server/Colocation rack Additional IP ranges can be added to your Self-Managed Server or Colocation rack on request. Read article
What Backup service do we offer to Self-Managed customers? The File Storage solution includes 100 GB of storage space and access to storage space via Rsync, SFTP and SCP protocols over Port 22. Read article
Self-Managed Servers: Access to Data Centres The procedure for customers with Self-Managed Servers to access the relevant data centres in Cape Town or Samrand. Read article
What if my Self-Managed Server is one of the servers used to launch a DDoS attack? In the case where a Self-Managed server DDOS attack is launched by using your Self-Managed server, we will take the server offline and inform you of the issue. Read article
Windows Server Brute Force Protection Applicable to: Windows Server 2019 / 2022 Disable brute force protection Microsoft has implemented a feature named, “Account lockout for built-into local administrator”, as part… Read article
Why can’t xneelo configure my software, domains and IP addresses on my Self-Managed Server? Self-Managed clients have the flexibility to manage their software configuration. We do not manage the software set-up on your server. Read article
What is DRAC? A DRAC (Dell™ Remote Assistant Card) gives the system administrator of a Self-Managed Commerce remote control of the server hardware and operating system. Read article
