What happens if xneelo only receives part payment? A part payment will be updated to your oldest outstanding invoice. Read article
How to register a domain via konsoleH Registering your domain is easy with xneelo’s online ordering process. Follow these visual steps to secure your preferred domain name. Read article
How to order a Multiple domain via konsoleH These add-on domains are hosted on the sub-directory of a primary hosting package. They include one mailbox and share the parent account resources. Read article
Why do I receive payment reminders if my invoice is paid? Ongoing email and sms reminders may be sent to you for a number of reasons. Read article
How to disable two-factor authentication in Webmail Follow these steps to disable two-factor authentication for Webmail. Read article
What is DRAC? A DRAC (Dell™ Remote Assistant Card) gives the system administrator of a Self-Managed Commerce remote control of the server hardware and operating system. Read article
Create or edit hosting packages on a Managed Server via the xneelo Control Panel Our Managed Servers allow you to create or edit your own hosting packages with custom quotas. Read article
How to update your name servers Your domain’s name servers can be updated easily and conveniently via the xneelo Control Panel. Read article
What will happen if I have been accused of spamming? We take spam offences seriously and reserve the right to suspend or cancel, without warning, any account that violates our Acceptable Use policy. Read article
How is xneelo notified of spam offences? Complaints are sent to us either by an individual recipient who has been on the receiving end of a spam email or by our network service providers. Read article
Custom needs: Choose the right product Customised Hosting Configurations We are reliant on standardisation to ensure that we can effectively administer all our servers with the consistently high service standard that… Read article
Important Files and Folders The following files and folders should never be deleted from your hosting account as they perform important functions for your website and email. Read article
How to change your FTP password via konsoleH For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can’t be recovered, they can be reset. Read article
Web Hosting tools available in the xneelo Control Panel Your xneelo Control Panel allows you to self-manage many aspects of your hosting and email accounts. View this guide for the features that are available. Read article
How to fix high server load caused by bot indexing Search Engine or other bots could be crawling your website excessively. Here’s what you can do if bots are causing high server load. Read article
How to transfer your domain away via the xneelo Control Panel To transfer a domain name to another provider, the domain will first need to be set for transfer via the xneelo Control Panel. Read article
How to install Joomla! Joomla! is a third party software application. See the Joomla Installation Guide for details. Read article
Change to a Parked Domain Parked domains can point to other domains on your account with xneelo i.e. example.co.za points directly to example.com. Read article
konsoleH Access levels The konsoleH control panel allows for login at two management levels, either Admin level or Domain level, depending on permissions granted to the user. Read article
How to import or export Webmail contacts Email contacts can be imported from an existing address book in another mail programme to Webmail, or exported from Webmail. Read article
