Fax-to-Mail service This service is no longer supported in konsoleH. If you’d like to create a new fax number, please contact the vendor – FaxUnplugged – directly. Read article
How to enable or disable mail via the xneelo Control Panel If your domain’s email is not hosted by us, it is recommended that you disable local mail delivery for the domain on our hosting server in the xneelo Control Panel. Read article
Troubleshooting guide for Outlook 2016 & Microsoft 365 A step-by-step visual guide to troubleshoot your email setup in Outlook 2016 for Office 365. Read article
Mailbox storage limits via the xneelo Control Panel Follow the steps to limit the maximum email message size of incoming mail according to your needs. Read article
Contact form options Including a mail form on the ‘Contact us’ page of your website gives your users or customers an easy way to contact you. We suggest possible options. Read article
Manage your newsletter subscription Subscriptions to our newsletters, network notices & fax-to-email service are available via the Account Admin tab in konsoleH. Read article
How to access your browser’s password manager Learn how to access your browser’s password manager to update or manage saved login details, especially if autofill stops working after a login URL changes. Read article
How to reactivate your account If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day. Read article
How to reset or update your passwords Use this step-by-step guide to reset or update the various passwords on your hosting account, including FTP, email, and database passwords. Read article
SMTP sending error codes and what they mean SMTP error codes provide crucial insight into the reason behind a delivery failure. Read article
Why am I receiving non-related bounce messages in my mailbox? Faking email headers, by viruses or spammers, is called Email Spoofing and is a common in the distribution of viruses and spam mail via the internet. Read article
Mail sending scripts: RFC compliance All scripts that send email via our servers must conform to RFC standards. We suggest fixes for common reasons for non-compliance. Read article
How to set up mail forwarding via konsoleH Email forwarding allows you to either copy or redirect mail to other email addresses, either within your domain or to any external email address. Read article
Global (gTLD) domain transfer guide: how to move to xneelo Follow our step-by-step guide for a global domain transfer to xneelo, including .com .net .info .biz .org .tv .mobi .co .cc .de .eu .capetown .joburg .durban and .africa. Read article
How to transfer your ccTLD (Country code top-level domain) via konsoleH Move your local domain to xneelo. Follow our step-by-step guide to transfer your .co.za, .org.za or .net.za domain with website hosting and email. Read article
When is Domain Validation required? Domain validation is required whether you register, transfer or update your domain. Ensure you validate your domain registrant address. Read article
File Count – Do I have too many files? Inode usage is a reflection of the total number of files or folders in your hosting account. This includes emails, files, folders, images etc. Read article
What happens if payment is not received by the payment due date? We offer monthly payment via debit order or annual payment via EFT or card. Non-payment results in an escalating overdue payment process. Read article
How to reduce your disk usage via the xneelo Control Panel Avoid disk overusage fees by removing unnecessary files and folders from your hosting account. Email, logfiles and backups are common culprits. Read article
Windows 8 Mail troubleshooting A step-by-step visual guide to troubleshoot the set up of your Windows 8 Mail. Read article
