• Hosting
  • Insights
  • Contact us
  • Network Status
  • Help Centre
  • Login
    • xneelo Control Panel
    • konsoleH Login
    • Webmail Login
xneelo
  • Domains
  • Web Hosting
  • Managed WordPress
  • Self-Managed Servers
  • Managed Servers
  • Colocation
  • xneelo Control Panel
  • konsoleH Login
  • Webmail Login
  • Hosting Products
    • Web Hosting
    • Managed WordPress
    • Managed Servers
    • Self-Managed Servers
    • Colocation
    • Reseller Hosting
    • Domains
  • Help Centre
    • Domains
    • Email
    • Website
    • Web Hosting
    • Dedicated Servers
    • Accounts
  • Insights
    • Insights Home
    • News
    • Customer Stories
    • Advice
  • Contact us
  • Network Status
  • About us
  • Careers
  • Legal Centre

Hardware Policy

It is understood that the customer retains the hardware selected at the time of ordering for the duration of his stay at xneelo.

Should the customer decide to upgrade to a new hosting package with different hardware specifications to his current server, he will be required to pay the setup fee for the new package.

In the event of hardware failure, xneelo guarantees repair or replacement of the said hardware.

In the case of our Self-Managed Servers, xneelo guarantees the repair or replacement of hardware within 90 minutes or the customer is refunded with a month’s free hosting. In practice, this is usually achieved within a much shorter time frame.

Legal Topics

    • Legal Centre
    • About Unlimited Traffic
    • Acceptable Use Policy
    • Access to Information Act
    • Account Blocking Policy
    • Company Details
    • Complaints Escalation Procedure
    • Cookie Policy
    • Data Processing Agreement
    • Email Disclaimer
    • Hardware Policy
    • ISPA Code of Conduct
    • Microsoft Software
    • Privacy Policy
    • Reporting Abuse
    • Security Statement
    • Specific Terms and Conditions
      • Domain Names
      • Email
      • Hosting
      • Other Services
      • Reseller Relationship
    • Terms of Service
    • Website Copyright

Products

  • Web Hosting
  • Managed WordPress
  • Managed Servers
  • Self-Managed Servers
  • Colocation
  • Reseller Hosting

Company

  • About Us
  • Data Centre
  • Insights
  • Careers
  • Awards

Support

  • Help Centre
  • konsoleH Login
  • Webmail Login
  • Network Status
  • Contact Us

Legal

  • Legal Centre
  • Acceptable Use
  • Terms of Service
  • Privacy Policy
  • Security Statement
  • Manage Cookie Consent

Visit the official COVID-19 government website to stay informed: sacoronavirus.co.za

Copyright xneelo (Pty) Ltd All rights Reserved 2022 All prices are VAT inclusive.
By using xneelo's website, you agree to our use of cookies. Find out more Accept all Manage settings
Manage Cookie Settings

Privacy Overview

When you visit a website, it may store or retrieve information on your browser in the form of cookies. This information is used to improve your experience while you navigate through the website. The cookies categorised as essential are necessary as they help to make a website usable by enabling basic functions of the website. Our website won’t function properly without these cookies.

We also make use of functional and marketing cookies to help us analyse and understand how you use this website as well as tailoring your interests while on the website. While the information collected doesn’t directly identify you, it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow these types of cookies. Click on the different category headings to find out more and change our default settings. Note that blocking some types of cookies may impact your experience and the services we are able to offer.
Essential
Always Enabled
These cookies are necessary in order for the website to function as you expect it to. Without these cookies your ability to use the website properly will be impacted.
Functional
These cookies collect information about how you use our website, for example which pages you visit most or how you move around the site. The information collected helps us to continuously improve the user-friendliness and quality of our website and to optimise your user experience.
Marketing
The purpose of these cookies is to offer you content that is tailored to your interests. They are also used to limit the number of times an ad appears and to measure and control the effectiveness of campaigns. They register whether or not you have visited a website and what content has been used. This is based on a unique identification of your browser and your internet device.
Save & Accept