Survey

Introduction

Thank you for taking part in our xneelo Control Panel private beta release. We are excited to hear your feedback. Please complete the following survey and include as much detail as possible:
Profile Details
We want to take this opportunity to understand our customers and testers better. By gaining insight into your general profile, it will help us make better design decisions. The following questions will help us get a good understanding of how you fit into our market segments:
Email*
What is your occupation?*
What do you do during the day?
Roughly how many hours a day do you spend online (including email and web browsing) at work and home?*
- 1 -5 hours
- 5 - 10 hours
- 10+ hours
Which devices do you use most often?*
- Laptop
- Personal Computer
- Tablet
- Smartphone
How would you rate your technical ability between 0 - 5?*
0 being no knowledge of technology; 5 being extremely proficient with technical tools and features.
- 1
- 2
- 3
- 4
- 5
Which products do you have with xneelo?
- Web Hosting
- Domain Registration
- Dedicated Server
- Managed Server
- Colocation

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General konsoleH feedback
The following questions will help us get a general understanding of how customers use konsoleH.
How often do you currently use konsoleH?*
- Daily
- Once or twice a week
- Once or twice a month
- Once or twice a year
What do you like about konsoleH?*
What don't you like about konsoleH?*
Which features do you use most often?*
Which of these features are most valuable to you?*
Which features do you think are missing in konsoleH?
Do you make use of other hosting providers?*
- Yes I do
- No I don't
Which hosting provider?
Why did you choose this hosting provider?
How does their control panel compare to konsoleH?

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Signing up with the xneelo Control Panel
First impressions count!
What score would you give the sign up process?*
- 1 (I want to abandon the process)
- 2
- 3
- 4
- 5 (Wow, this was so easy!)
Can you explain why you gave that rating?*

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Your Products
What do you think the product page is about?*
What score would you give the product listing page?*
- 1 (I want to leave this page)
- 2
- 3
- 4
- 5 (I want to explore more)
Can you explain why you gave that rating?*

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Web Hosting Product Page
At first glance, what stands out on this page / what is the purpose of this page?*
What score would you give the Web Hosting product page?*
- 1 (I want to leave this page)
- 2
- 3
- 4
- 5 (I want to explore more)
Can you explain why you gave that rating?*
When exploring the Web Hosting product page, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail

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Disk Cleanup
What did you think of the Disk Cleanup tool?*
What score would you give the Disk Cleanup tool?*
- 1 (I want to abandon this tool)
- 2
- 3
- 4
- 5 (I love the new tool)
Can you explain why you gave that rating?*
When exploring the Disk cleanup tool, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail.
Is there anything missing from this tool?

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File Manager
What did you think of the File Manager tool?*
What score would you give the File Manager?*
- 1 (I want to abandon this tool)
- 2
- 3
- 4
- 5 (I love the new tool)
Can you explain why you gave that rating?*
When exploring the File Manager, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail
Is there anything missing from this tool?

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FTP Users
What did you think about the FTP Users tool?*
What score would you give the FTP Users tool?*
- 1 (I want to abandon this tool)
- 2
- 3
- 4
- 5 (I love the new tool)
Can you explain why you gave that rating?*
When exploring the FTP users tool, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail
Is there anything missing from this tool?

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Mail Admin
What did you think of the Mail Admin tool?*
What score would you give the Mail Admin tool?*
- 1 (I want to abandon this tool)
- 2
- 3
- 4
- 5 (I love the new tool)
Can you explain why you gave that rating?*
When exploring the Mail Admin tool, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail
Is there anything missing from this tool?

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Domain product page
At first glance, what stands out on this page / what is the purpose of this page?*
What score would you give the Domain product page?*
- 1 (I want to abandon this tool)
- 2
- 3
- 4
- 5 (I love the new tool)
Can you explain why you gave that rating?*
When exploring the Domain product page, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail

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Manage DNS
What did you think of the Manage DNS tool?*
What score would you give the Manage DNS tool?*
- 1 (I want to abandon this tool)
- 2
- 3
- 4
- 5 (I love the new tool)
Can you explain why you gave that rating?*
When exploring the Manage DNS tool, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail
Is there anything missing from this tool?

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Invoice Overview
What did you think of the Invoice Overview?*
What score would you give the Invoice Overview?*
- 1 (I want to abandon this page)
- 2
- 3
- 4
- 5 (I love the new page)
Can you explain why you gave that rating?*
When exploring the Invoice Overview, was there anything you struggled with?*
- Yes
- No
Please elaborate/provide us with more detail
Is there anything missing from the Invoice Overview?

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My profile
What score would you give the My Profile section?*
- 1 (I want to click away from this page)
- 2
- 3
- 4
- 5 (I love the new Profile section)
Can you explain why you gave that rating?

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Follow up questions

The following questions will help us understand your overall experience with the xneelo Control Panel:
How would you describe the xneelo Control Panel to a friend or colleague?*
What did you like about the new xneelo Control Panel?*
What didn’t you like about the new xneelo Control Panel?*
Which tool or feature are you most excited about?*
Which features or tools could you not live without in the new xneelo Control Panel?*
What would make you want to use the xneelo Control Panel instead of konsoleH?*
Please rate your overall experience with the xneelo Control Panel*
0 = terrible, 5 = excellent
- 0 (terrible)
- 1
- 2
- 3
- 4
- 5 (excellent)
Elaborate on the reason for your rating*
Do you have any additional comments or suggestions?

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Survey

Step 1 of 14

Introduction

Profile Details

General konsoleH feedback

Signing up with the xneelo Control Panel

Your Products

Web Hosting Product Page

Disk Cleanup

File Manager

FTP Users

Mail Admin

Domain product page

Manage DNS

Invoice Overview

My profile

Follow up questions

Products

Company

Assist

Legal

Step 1 of 14

Introduction

Profile Details

General konsoleH feedback

Signing up with the xneelo Control Panel

Your Products

Web Hosting Product Page

Disk Cleanup

File Manager

FTP Users

Mail Admin

Domain product page

Manage DNS

Invoice Overview

My profile

Follow up questions

Newsletter

Social Media

Products

Company

Assist

Legal