What is the difference between my two customer accounts in the xneelo Control Panel?
Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account. For example, if you already have an account with one or more products, you’ll need to create a new account to order xneelo Cloud, activating an improved billing experience in the process.
Each account has unique features, such as different customer numbers and available payment methods, plus separate billing and invoices. Once set up, you can use the Account Switcher to toggle between accounts.
Here are some of the main differences you’ll notice when you have two accounts set up:
| x-Account | c-Account | |
| Avatar shape and colour |
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| Customer number | Begins with an ‘x’, for example: x3286586775 | Begins with a ‘C’, ‘F’ or only contains numbers, for example: C0699206220, F0800129301, 21496307 |
| Meaning | The ‘x’ is the first letter of xneelo | The ‘c’ stands for ‘customer’ |
| Products | xneelo Cloud | Web Hosting Domains Managed WordPress Volume Plan Managed Servers Self-Managed Servers Colocation |
| Payment methods | Recurring debit or credit card payment | Debit order and manual card payment/EFT |
| Account details | Has its own customer account details related to this account | Has its own customer account details related to this account |
| Invoices | Invoices are available under “Invoices” when you are on this customer account in the xneelo Control Panel | Invoices are available under “Invoices” when you are on this customer account in the xneelo Control Panel |
FAQs
We will continue to update this page to reflect the latest changes and information.
Read more about the x-Account in our x-Account billing FAQ.
