How to reactivate your account

If your web hosting account has been deactivated (suspended) due to non- or late-payment, you are able to have it reactivated immediately at any time of day simply by making payment and using the payment made tool. Managed and Self-Managed Servers, as well as Colocation services, require manual reactivation, which takes longer.

This process refers to invoices that have been temporarily suspended and have reached deactivation status.  If your invoice has reached cancellation or bad debt status, the option to have your services immediately reactivated will not be available. Please contact our Customer Support team during office hours to bring your account up to date.

Payment Options:

Pay with a Card (debit or credit)

  1. Refer to any of the email payment notifications that have been sent and click on the Pay Now link.
  2. Make payment via the Direct Pay Online Group (DPO) payment gateway, using a debit or credit card.
  3. Your payment will reflect immediately and your account will be reactivated within a few minutes.

Pay via EFT

  1. Use the following banking details to make payment:
    • Account Holder: xneelo (Pty) Ltd
    • Bank: ABSA Bank
    • Account Type: Savings Account
    • Account No: 9166856924
    • Branch Code: 632005
    • Use your customer number as the reference
  1. Proof of Payment: Confirm payment via konsoleH or the xneelo Control Panel.
  2. Our system will automatically reactivate your account in the next few minutes. Allow 10 minutes for the system and if your account still appears as suspended then clear your browser cache by holding in the ‘Ctrl + F5’ keys simultaneously.
Assist Note

Should your payment not reflect on our bank statement three days after you have selected the Payment Made/I have paid tool, your invoice will roll back to Final Reminder status and risk possible deactivation again. Be sure to use your customer number as the beneficiary reference.

Assist Tip

The Payment Made/I have paid box can only be used once per invoice. Payment should reflect the full amount owing for each invoice.