How to reactivate your account

If your web hosting account has been deactivated (suspended) due to non- or late-payment, you are able to have it reactivated immediately at any time of day simply by making payment and using the payment made tool.  Managed and Self-Managed Servers, as well as Colocation services, require manual reactivation, which takes longer.

This process refers to invoices that have been temporarily suspended and have reached deactivation status.  If your invoice has reached cancellation or bad debt status, the option to have your services immediately reactivated will not be available. Please contact our Billing Department during office hours to bring your account up to date.

Payment Options:

Pay with a Card (debit or credit)

  1. Refer to any of the email payment notifications that have been sent and click on the Pay Now link.
  2. Make payment via this secure Virtual Card Services (VCS) payment gateway, using a debit or credit card.
  3. Your payment will reflect immediately and your account will be reactivated within a few minutes.

Pay via EFT

  1. Pay into the following account:  
    • Account Holder: xneelo (Pty) Ltd
    • Account Type: Savings Account
    • Account No: 916 685 6924
    • Branch Code: 632005
    • Bank: ABSA Bank 
    • Use your customer number as the reference
  2. Proof of payment: Browse to konsoleH and log in at Admin level kh login
  3. Select the Account Admin tab on the right-hand side kh-account-admin-tab-2
  4. Select Billing > Statement Overview  from the lefthand menu
  5. Tick the Payment Made box
    kh-payment-made-box
  6. Our system will automatically reactivate your account in the next few minutes. Allow 10 minutes for the system and if your account still appears as suspended then clear your browser cache by holding in the ‘Ctrl + F5’ keys simultaneously.
    • Should your payment not reflect on our bank statement in three days after you have selected the Payment Made Tool, your invoice will roll back to Final Reminder status and risk possible deactivation again. Be sure to use your customer number as the beneficiary reference.
    • The Payment Made box can only be used once per invoice, so this payment should reflect the full amount owing for each invoice.
Do you need further assistance? Contact us
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