How to reactivate your account
If your web hosting account has been temporarily deactivated (suspended) due to non or late payment, you can reactivate your services by making and confirming payment via your Control Panel. Your services will be reactivated as soon as you have confirmed payment.Â
Managed and Self-Managed Servers, as well as Colocation services, require manual reactivation, which will take longer.
This process applies to overdue invoices, where services on the invoice have been temporarily suspended and have reached deactivation status. Your services will remain in a deactivated status for 3 days before your services are cancelled. Â
If your invoice remains unpaid and has reached cancellation or bad debt status, the option to have your services immediately reactivated (by using the Payment Made tool) may not be available. Please contact us during office hours to bring your account up to date.
Please note that a reactivation fee will apply if your account is settled and content restoration is possible.
View your payment and reactivation options below.
-
Option 1: Pay with a debit or credit card (recommended)
This option is recommended as your payment reflects immediately, avoiding transfer delays. Your services will be reactivated automatically within a few minutes after the payment is made.
-
1
-
2
In the side menu, select Invoices under BILLING.
-
3
Select Pay Now under the Status column to settle your invoice by card.
-
4
You will be redirected to the DPO portal. Complete the required fields to proceed with the online card payment. Select Pay. Â
-
5
If the card you are using is 3D Secure, you will be prompted for a One Time Pin (OTP). Once the payment has been successful, a confirmation message will appear on the screen.
-
6
When you return to the Invoice Overview in the xneelo Control Panel, the status of your invoice will reflect as Paid.
-
Option 2: Make an EFT payment
Important: Please use your customer number as the reference when making an EFT payment. If an incorrect reference is used, your payment may not be properly allocated to your account, leading to delays in the reactivation of your services.
-
1
Make an EFT payment using the details below:
- Account Holder: xneelo (Pty) Ltd
- Account Type: Savings Account
- Account No: 916 685 6924
- Branch Code: 632005
- Bank: ABSA Bank
- Use your customer number as the reference
-
2
Confirm payment via the xneelo Control Panel. Your proof of payment via email is not required.
-
3
Once you have confirmed payment, our system will automatically reactivate your account in the next few minutes. Allow 10 minutes for the system and if your account still appears as suspended then clear your browser cache.
Should your payment not reflect on our bank statement three days after you have selected the Payment Made/I have paid tool, your invoice will roll back to Final Reminder status and risk possible deactivation again. Be sure to use your customer number as the beneficiary reference.
The Payment Made/I have paid box can only be used once per invoice. Payment should reflect the full amount owing for each invoice.
