Reasons for your debit order amount to differ from month to month are outlined here.
Why have my services been suspended if I have paid?
It is possible that you have made the payment too late and it has not yet reflected on our bank statement. There are a number…
Why do I receive payment reminders if my invoice is paid?
Ongoing email and sms reminders may be sent to you due to one of the following reasons: The payment does not yet reflect on our…
My account is deactivated but I have made a payment
If your account is deactivated despite having made payment, log in to konsoleH and choose the Payment Made box.
Why is my account still reflecting as outstanding, I have made payment and ticked ‘Payment Made’?
There are a number of reasons why your account may still be reflecting as outstanding: Your payment may not yet reflect on our bank statement….
Why can’t I find a tick box to indicate that I’ve made a payment?
You have already used the ‘Payment Made’ Tool for an invoice and the payment was not settled in full. Your preferred payment method is Debit…