Topic: Payment problems

Troubleshooting billing and payment issues

7 articles in this topic

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Reasons for your debit order amount to differ from month to month are outlined here.

It is possible that you have made the payment too late and it has not yet reflected on our bank statement. There are a number…

Ongoing email and sms reminders may be sent to you due to one of the following reasons: The payment does not yet reflect on our…

If your account is deactivated despite having made payment, log in to konsoleH and choose the Payment Made box.

There are a number of reasons why your account may still be reflecting as outstanding: Your payment may not yet reflect on our bank statement….

You have already used the ‘Payment Made’ Tool for an invoice and the payment was not settled in full. Your preferred payment method is Debit…

If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day.