How to Reset Forgotten Passwords
All passwords are encrypted and xneelo does not keep a record of any passwords associated with your hosting account. This means that lost passwords are not recoverable, however, they can be reset.
How to Reset Passwords
konsoleH Admin/Management password
Use the Account Owner email address to reset the password here: https://forgotpassword.konsoleh.co.za/
Should you no longer have access to the email address to which the password reset link is sent, please contact us for assistance.
konsoleH Domain level access
To access konsoleH for a specific domain, use:
- Login: the domain name e.g. example.co.za
- Password: the FTP password.
If you have forgotten the Domain level/FTP password, you will need Admin level access to reset it. If you are not the xneelo Account Owner, please contact them to update this password for you.
Refer to the FTP Users tool for the login name and to reset the password. Here’s how:
Note: You will need to log in to konsoleH at Admin level, so if you are not the xneelo Account Owner, please contact them to update for you.
Email passwords can be reset by the end-user only if they know their current passwords. If not, Domain or Admin level access is required to reset passwords using the Manage Account tool in konsoleH. Here’s how:
Note that once email passwords are reset, your mail programme on all devices will also need to be updated with the new password.
You can login to konsoleH at Admin or Domain level to reset the database passwords: Here’s how
Note: You will need to reset the application e.g. WordPress configuration at the same time to prevent your website breaking.
In order to change the password for your RMM, you need to know the current password. Here’s how:
The RMM password can’t be recovered. If you have lost this password, contact firstname.lastname@example.org to request that your server be power cycled in order to reset your password.
Self-Managed server: FTP Backup
Log in to konsoleH to access the FTP Backup tool and click Reset Password