What Privileges do Contacts have?
If you are using our new Control Panel, refer to this article.
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Your konsoleH contacts will not automatically transfer to the xneelo Control Panel. Switch to Collaborators to set up access and permission management in your new Control Panel. |
Each xneelo account allows you to specify authorised access to various individuals according to their role; whether as the Account Owner, additional Authoritative contacts, or Billing or Technical contacts. Refer to these articles for further information:
Authorised Contacts and their Access Rights
Privileges | Account Owner |
Auth Contact | Billing Contact | Tech Contact |
Instruction for account changes via authorised email address | Yes | Yes | No | No |
Place new orders and cancel services | Yes | Yes | No | No |
Voting tickets (xneelo’s ticketing system) | Yes | Yes | No | No |
Authorised to change the payment method or banking details | Yes | Yes | No | No |
Receives a copy of invoices | Yes | No | Yes | No |
Can request information relating to payments and invoices | Yes | Yes | Yes | No |
Responsible for the payment of any invoices on the account | Yes | No | No | No |
Authorised for all domains | Yes | Yes | No | No |
Authorised for specific domain (passwords, logs, database access etc) | All domains | All domains | No | Yes – for authorised domains only |
Legal owner of the Hosting Account | Yes | No | No | No |
konsoleH Admin Level Access | Yes | Yes | No | No |
konsoleH Domain Level Access | Yes | Yes | No | Yes – for authorised domains only |
Data Centre Access (confirmed appointment only) | Yes | Yes | No | Yes – for authorised servers only |
Can request DNS changes | Yes | Yes | No | Yes – for authorised domains only |