What privileges do Collaborators have in the xneelo Control Panel?

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

Each xneelo account allows you to specify authorised access to various individuals according to their role; whether as the Account Owner, Account Administrator, Billing Administrator or Technical Administrator (all or specific products). 

Refer to these articles for further information:

What are ‘Collaborators’?

How to add a Collaborator                                                                                                                                                                                                                              


  • Across All Products

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    My Profile ✔ x x x x
    Product Catalogue ✔ ✔ x x x
    Product Listing ✔ ✔ ✔ ✔ ✔
    Order Checkout ✔ ✔ x x x
    Universal Search ✔ ✔ x ✔ ✔
    Collaborators ✔ ✔ x x x
    Invoice Overview ✔ ✔ ✔ x x
    Manage Payment ✔ ✔ ✔ x x
    Account Details ✔ ✔ x x x





  • Domains

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Product Overview ✔ ✔ x ✔ x
    Place new orders & cancel services ✔ ✔ x x x
    Manage DNS ✔ ✔ x ✔ x
    Domain Transfer ✔ ✔ x x x
    Internal Account Transfers ✔ ✔ x x x





  • Web Hosting

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Product Overview ✔ ✔ x ✔ x
    Place new orders & cancel services ✔ ✔ x x x
    Manage DNS ✔ ✔ x ✔ x
    FTP Users ✔ ✔ x ✔ x
    File Manager ✔ ✔ x ✔ ✔
    Mail Admin ✔ ✔ x ✔ ✔
    Disk Cleanup ✔ ✔ x ✔ ✔
    Manage MySQL ✔ ✔ x ✔ ✔
    PHPMyAdmin ✔ ✔ x ✔ ✔
    PHP  Config
    		 ✔ ✔ x ✔ ✔
    WordPress App installer
    		 ✔ ✔ x ✔ ✔
    Restore Backup ✔ ✔ x ✔ ✔
    CDN Enable/Disable ✔ ✔ x x x
    CDN Tools ✔ ✔ x ✔ ✔
    Cloudbric Enable/Disable ✔ ✔ x x x
    Cloudbric Tools ✔ ✔ x ✔ ✔
    Upgrade/Downgrade ✔ ✔ x x x
    Internal Account Transfer ✔ ✔ x x x
    Volume Plan ✔ ✔ x x x





  • Managed Servers

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Product Overview ✔ ✔ x ✔ x
    Configure packages ✔ ✔ x x x





  • Managed WordPress

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Start a trial / Create instance ✔ ✔ x x x
    Upgrade trial and cancel services ✔ ✔ x x x
    Purchase a domain ✔ ✔ x x x
    Domain management ✔ ✔ x ✔ ✔
    Staging environment ✔ ✔ x x x
    Privacy mode ✔ ✔ x ✔ ✔
    Backup management ✔ ✔ x ✔ ✔
    WordPress updates ✔ ✔ x ✔ ✔
    WordPress admin password reset ✔ ✔ x ✔ ✔
    Mail hosting ✔ ✔ x ✔ ✔
    SFTP ✔ ✔ x ✔ ✔
    PHP version management ✔ ✔ x ✔ ✔





  • Self-Managed Servers

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Product Overview ✔ ✔ x ✔ ✔
    Place new orders & cancel services ✔ ✔ x x x
    RMI Tunnel ✔ ✔ x ✔ ✔
    Rescue System ✔ ✔ x ✔ ✔
    Interactive Installs ✔ ✔ x ✔ ✔
    DNS Admin (TruServ only) ✔ ✔ x ✔ ✔
    Manage DNS ✔ ✔ x ✔ x
    File Storage ✔ ✔ x ✔ ✔
    Product Config ✔ ✔ x x x
    Traffic Reporting ✔ ✔ x ✔ ✔
    Burst Notifications ✔ ✔ x ✔ ✔





  • Colocation

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Product Overview ✔ ✔ x ✔ ✔
    Place new orders & cancel services ✔ ✔ x x x
    DNS Admin ✔ ✔ x ✔ x
    Manage DNS ✔ ✔ x ✔ x
    Product Config ✔ ✔ x x x
    Traffic Reporting ✔ ✔ x ✔ ✔
    Burst Notifications ✔ ✔ x ✔ ✔





  • Cloud (beta)

    Note: Currently, it is not possible to add Collaborators to the product.

    Privileges Account
    Owner    		 Account
    Administrator    		 Billing
    Administrator    		 Technical
    Administrator (All access)    		 Technical Administrator (Specific access)
    Product Overview ✔ x x x x
    Place new orders & cancel services ✔ x x x x
    Product Config ✔ x x x x



Assist Note

Collaborators can be added as emergency contacts on your account.

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