Pricing rules in xneelo Cloud

In xneelo Cloud our services are grouped under Compute, Storage and Network, with a set of cloud resources available within these services.

We charge for the use of our primary cloud resources, such as instances and volume storage. There are set prices and rules for how each resource is charged. 

There also are several features that are available at no charge, such as network traffic and security groups.

Simplified pricing rules

Many cloud providers have pricing models that are complicated, confusing and costly. 

In xneelo Cloud, we’ve simplified our pricing rules. We offer pay-as-you-go-pricing with no hidden costs or surprises. 

Our resource prices are also affordable. We’ve built a cost-effective cloud solution to meet your needs.

Xneelo Cloud uses a ‘pay-as-you-go’ pricing model, based on hourly rates. This means you only pay for the cloud resources you’ve created and the hours they exist.

We track your resource usage and send you an invoice with a summary of the usage costs in that billing period. 

Pay-as-you-go pricing has many benefits:

• It’s cost-effective; you aren’t paying for more resources than you need.
• There are no long-term commitments; you can create, edit, and delete resources at any time.
• It’s efficient; you can create resources immediately without lengthy ordering processes. 
• It’s flexible; you can scale your resources up or down to suit your needs and budget.

Cloud resources are tracked from the time of creation to deletion. Usage amounts are calculated and are regularly updated in your Billing Overview. 

The usage per resource is rounded up to the nearest hour or gigabyte-hour respectively. 

You will then receive an invoice with the sum of all cloud usage during the billing period. You can read more on billing, payments and invoicing in these Help Centre articles.

Accuracy of usage tracking

Our cloud resource tracking is reliable and there should be minimal errors that result in any incorrect cloud resource charges.

If you have any queries or concerns over the charges on your invoice you can request support via live chat.

In the unlikely event of any errors, the following will apply:

• If there is any resource usage that is missed during a billing cycle, you will not be charged for this usage.
• If there is any incorrect resource usage invoice, we will remedy any overcharges with a credit note or refund.

There are some key terms that will help you understand our cloud pricing rules.

Usage:

• ‘Usage’ is considered to be the duration a resource exists. This is taken from the time of creation to deletion, regardless of the resource state or whether it is active or inactive.

Price:

• ‘Price’ is the pay-as-you-go unit price of the resource. This is measured per hour or gigabyte-hour.

Per month:

• Per month is the estimated monthly cost of a resource for 720 hours of usage. In reality, costs per month will vary based on the number of days in a month and your actual usage.

Hours:

• ‘Hours’ refers to the number of hours that a resource exists. This is the unit of measurement for measuring usage time.

Gigabyte-hours:

• ‘Gigabyte-hours’ refers to the total number of gigabytes provisioned in a number of hours.
• For example, if a 10 GB resource is provisioned and exists for 2 hours, the total is 20 GBhrs. If you then resize the volume, increasing it to 20 GB, and the new volume exists for a further 2 hours, then the additional GBhrs will be 40 GBhrs. The total for the 4 hour duration would be 60 GBhrs.

Gibibyte units:

• Certain cloud services use gibibytes (GiB) as the primary unit when provisioning. 
• For the purposes of billing, these GiB are considered as gigabytes (GB) when recording usage. So 1 GiB is charged as 1 GB. 
• This means that you actually get charged for less than what you’ve used. 
• For example: 1 GiB is 1024 bytes. You will only get charged for 1 GB, which is 1000 bytes.

Instance flavors

Instance flavors are charged at a rate per hour, regardless of power state. That is, the number of hours the instance exists.

Instances are available in different flavors with a set price per flavor. Flavors are the different compute resource combinations (vCPUs and RAM) available.

If you resize an instance (select a new flavor) you will be charged for the usage time of each flavor at the respective rate per hour.

Volumes

Volumes are provisioned in units of gibibytes, but are charged at a rate per gigabyte-hour. 

Volumes are available in two volume types with a set price per type. The available volume types are standard (default performance) and premium (high performance).

Non-bootable volumes are set to standard by default. Bootable volumes are always set to premium. 

Volumes are charged based on the allocated size of the volume, not the amount of storage you have used on that volume.

Volume Snapshots

Volume snapshots are provisioned in units of gibibytes, but are charged at a rate per gigabyte-hour. 

Volume snapshots are provisioned at a fixed size on creation, based on the size of the parent volume.

If a snapshot of an instance is taken then both a volume snapshot and an image will be generated. This image is considered ‘0 bytes’ and is not charged for. 

Images

Images are charged at a rate per gigabyte-hour. 

Images can be public or private. Public images are created and maintained by xneelo. Private images are created by you and cannot be accessed by other cloud domains.

Public images are free. You are only charged for the private images that you create.

Xneelo Cloud offers several networking services at no charge. These include:

Network protection:

• We provide automatic DDoS detection and mitigation within our network. This ensures an additional layer of security for your cloud.

Network traffic:

• Many cloud providers charge for data transfer in or out of the cloud. Network traffic in xneelo Cloud is completely free.

Security groups:

• You can control inbound and outbound traffic to your instances by creating security groups and setting allow rules for free.