How to accept an Internal Account Transfer via the xneelo Control Panel
If you are still using konsoleH, refer to this article.
Domains and their associated hosting packages can be transferred internally between two xneelo accounts. This process is referred to as an Internal Account transfer.
There are a few aspects to be considered with such a transfer:
- Is only the domain being transferred?
- Should the domain registrant details be updated to reflect the correct “owner”?
- Is the web content being transferred together with the domain?
Gaining party
If you are the gaining party i.e. the domain is being transferred to you, refer to the Internal Account Transfer guide for the steps to request a transfer.
Losing party
If you are the losing party i.e. the domain will be transferred away from your administration to another customer, the process is initiated by that customer. Once they have created their own account with us (new customers) and initiated the transfer, then you will receive an internal transfer request via email.
The transfer request is valid for 10 days, after which it will automatically be declined.
Follow these steps to accept or decline the transfer:
- Using the side menu, navigate to Transfers under Tools.
- Select the Received requests tab.
- Click on the request.
- To approve the transfer:
- Select Approve and insert the Authorisation code provided in the email that was sent to you. Associated databases and website content will be included in the transfer unless the checkbox is selected. Then select Continue. Complete the remaining steps to approve the transfer.
- If the domain has Parked or Multiple domains associated with it, click on Select items to transfer and then click on Continue to Step 1. Follow the prompts according to your preference.
- Alternatively, select Decline and then Decline again to decline the transfer.
Domain name transfer
Domain administrators have no right to decline transfers where the domain was registered to themselves rather than the correct registrant.
Registrars are obligated to operate under the Registry’s requirements and as such xneelo’s Terms and Conditions (see Domain Name Terms 5.5) specify that the correct Registrant details are provided on registration and that xneelo Resellers agree not to make themselves the Registrant of their customer’s domain name. Under ICANN policy you may not operate in such a way that the registrant is locked-in, or such that their actions could make the registrant reasonably believe that they are locked-in.
Optional: Web content transfer
The current administrator is entitled to decline the transfer of web content. Should web content be declined, we will delete it without keeping a backup copy. We don’t own or administer web content – the rights to web content are between the customer and their web designer/reseller.
