How to cancel your order within the 7 day grace period via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

For your peace of mind, we offer a 7-day grace period on new orders. Should you change your mind about your purchase within 7 days of placing your order with us, you will be given a full refund on the hosting fee.

We will also refund domain name registrations, with an R5 administration fee charged on all .za domain registrations and a R10 administration fee on all other domain registrations.


  • Cancel domain registration

    1. Log into the xneelo Control Panel.
    2. Under Products in the side menu, select Domains.
    3. Select or search for the specific domain name.
    4. Under Advanced settings, set the Auto renew toggle to OFF.
    5. Select a reason for cancellation from the drop-down list. If ‘Other’ is selected, please provide your reasons before proceeding.
    6. Select the Cancel my domain checkbox.
    7. Select Confirm.
    8. A success message will appear and confirm your cancellation.

    If you change your mind and want to renew your domain name after the cancellation has been processed, you can set the Auto renew toggle to ON.





  • Cancel hosting and domain registration

    1. Log into the xneelo Control Panel.
    2. Select a Product (e.g. Web Hosting) from the side menu.
    3. Select or search for the specific domain name.
    4. Scroll down and under Advanced, click Cancel package.
    5. Select Cancel Web Hosting and domain renewal from the cancellation option drop-down list.
    6. Select a reason for cancellation from the drop-down list. If ‘Other’ is selected, please provide your reasons before proceeding.
    7. Confirm your request by selecting the checkbox.
    8. Select Confirm.
    9. A success message will appear and confirm your cancellation.

    If you change your mind and want to renew your domain name after the cancellation has been processed, please contact us as soon as possible.



Assist Note

To transfer a domain name to another provider, the domain will first need to be set for transfer via the xneelo Control Panel.

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