How to cancel your hosting but keep the domain via the xneelo Control Panel
If you are still using konsoleH, refer to this article.
Managing your services with xneelo, including cancellations, is done via your xneelo Control Panel.
When cancelling a hosting package, the associated domain can remain registered through xneelo (as described below), the domain can be deleted, or the domain can be transferred away to another service provider.
Follow the steps below to cancel your hosting package, but keep your domain name registered with xneelo.
Steps
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1
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2Select a Product from the side menu.
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3Select or search for the domain name you would like to cancel.
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4Scroll down and click on Cancel package under Advanced.
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5A pop-up window will appear. Select Cancel Hosting Package and keep domain active from the cancellation option drop-down list.
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6Select a reason for transfer from the drop-down list. If ‘Other’ is selected, please provide your reasons before proceeding.
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7Click the Cancel my Web Hosting service checkbox.
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8Select Confirm.
What happens next
Ensure that you have a copy of your website content and email as it will be deleted from our servers 30 days after you have submitted the cancellation.
Xneelo carries a 30-day cancellation notice period. You will be liable for a final month of hosting fees following your cancellation notice as the service remains active for a final 30 days.
If you are a cash customer and have settled hosting for 12 months in advance, a refund will be calculated taking the final one-month hosting fees into account.
Note that when cancelling within the 7-day grace period, both the domain and hosting account will be deleted within 24 hours.
You will need to re-allocate or cancel any active Parked or Multiple domains listed on the main hosting package before cancelling the main hosting package. To re-allocate a Parked or Multiple domain, please contact us.
