How to cancel your hosting but keep the domain

The information in this article is related to konsoleH.
If you are using our new Control Panel, refer to this article.

Make the switch and discover a simpler, more secure way to manage your hosting.

Managing your services with xneelo, including cancellations, is done via your konsoleH control panel.

When cancelling a hosting package, the associated domain can remain registered through xneelo (as described below); the domain can be deleted, or the domain can be transferred  away to another service provider.

To cancel your hosting package, but keep your domain name registered with xneelo:

  1. Browse to konsoleH and log in at Admin level kh-login-wide
  2. Search for and select a domain name in the Hosting Services tab
  3. In the lefthand menu, select Manage Services > Package Admin > Manage terminations
  4. Select Confirm
  5. Select Terminate hosting but keep domain from the dropdown box kh-terminate-options
  6. A confirmation screen will confirm that your hosting package has been scheduled to be downgraded to a ‘Domain Registration’ in 30 days.


  • Ensure that you have a copy of your website content and email as it will be deleted from our servers 30 days after submitting your cancellation via konsoleH.
  • xneelo remains committed to providing superior service levels. Providing xneelo with your reason(s) for cancelling a package will assist us in improving our service. We would greatly appreciate your feedback.