How to cancel your hosting but keep the domain

Managing your services with xneelo, including cancellations, is done via your konsoleH control panel.

When cancelling a hosting package, the associated domain can remain registered through xneelo (as described below); the domain can be deleted, or the domain can be transferred  away to another service provider.

To cancel your hosting package, but keep your domain name registered with xneelo:

  1. Browse to konsoleH and log in at Admin level kh-login-wide
  2. Select or search for a domain name in the Hosting Services tab
  3. In the lefthand menu, select Manage Services > Package Admin > Manage terminations
  4. Select Confirm
  5. Select Terminate hosting but keep domain from the dropdown box kh-terminate-options
  6. A confirmation screen will confirm that your hosting package has been scheduled to be downgraded to a ‘Domain Registration’ in 30 days.


  • Ensure that you have a copy of your website content and email as it will be deleted from our servers 30 days after submitting your cancellation via konsoleH.
  • xneelo remains committed to providing superior service levels. Providing xneelo with your reason(s) for cancelling a package will assist us in improving our service. We would greatly appreciate your feedback.
Do you need further assistance? Contact us