How to order an Internal Transfer on your Managed Server via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

An internal transfer is the process of moving a domain from one xneelo account to another. If you have a Managed Server on your account, you may transfer a domain directly to your server.

For the new account holder (Gaining Party): If you want to take control of a domain currently administered by someone else, you must initiate the internal transfer request to your own xneelo account.

For the current account holder (Losing Party): Once a transfer is initiated, you will receive a request to approve it. You can do so by following our guide: How to accept an Internal Account Transfer via the xneelo Control Panel

Note: To ensure a smooth transfer, we recommend that you contact the current account holder managing the domain before you submit your transfer request.

Steps

  • 1
    Create an account if you don’t already have one.
  • 2
    Log in to the xneelo Control Panel.
  • 3
    Using the left-hand menu, navigate to Transfers under Tools.
  • 4
    Under the Sent requests tab, select + New transfer request.
  • 5
    Click on Continue in the Request ownership of a domain within xneelo card.
  • 6
    Enter the domain name without the preceding www and click Search.
  • 7
    Transfer options will appear if the domain is available for an internal account transfer. Select Continue.
  • 8
    Add the new domain ownership information and click Continue.
  • 9
    Select: 
    • Your dedicated server
    • Your preferred Web Hosting package type. Then click Continue.
  • 10
    You’ll have the opportunity to send a message directly to the account holder managing the domain name. Include as much information as possible to ensure that the current account holder is aware of the transfer. Click Continue to proceed. Note: This field is optional.
  • 11
    Follow the prompts to complete your order.

What happens next

A transfer request with an authorisation code will be sent to the current administrator, which allows them to accept or decline the transfer. The transfer request is valid for 10 days, after which it will automatically be declined. As soon as the current administrator approves the request, the transfer process will start.

The current administrator also has the ability to approve the transfer of any associated domains (Parked or Multiple domains).

Assist Note

You are able to resend the transfer request with a message one more time before the transfer expires via the Sent requests tab.

If declined, we suggest reaching out to the current account owner to find out why they declined your request and what you can do to make it a success.

Assist Tip

Custom DNS records will not be changed once the transfer is approved.

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