How to cancel hosting with other providers

In order to transfer your domain, email and/or website to us, you’ll need to cancel your hosting service with your current provider. To assist you in this process, we have listed the most common hosting companies below, together with the procedure that they require.

*The following information is subject to change. We will endeavor to keep this information as up-to-date as possible.


  • 1-Grid

    1. 1
      Send a cancellation email including information on the transfer of your domain name to cancellations@1-grid.com, or contact them on 021 200 1201.
    2. 2
      The request must originate from the email address listed on your account. Cancellation requests originating from an alternative email address will be ignored.

    Web: 1-grid.com

    Email: support@1-grid.com

    Tel: +27 21 200 1201

    Live chat & Whatsapp Chat





  • Adept

    1. 1
      Email a cancellation request from the Adept account holder.
    2. 2
      Make a follow-up call to the cancellations department to ensure that the cancellation request has been received and processed.
    3. 3
      The transfer ticket must be submitted with the Registrant’s details.

    Website: adept.co.za

    Email: support@adept.team or accounts@adept.team

    Tel: +27 21 888 6500 or +27 21 205 6500





  • Afrihost

    1. 1
      Browse to Afrihost.
    2. 2
      Log in with your email address and password and follow the cancellation and transfer procedure.
    3. 3
      There will be a 30-day notice period before xneelo may submit the transfer ticket.
    4. 4
      Make a follow-up call to the cancellations department to ensure that the cancellation request has been received and processed.

    Website: Afrihost.com

    Email: support@afrihost.com 

    Tel: +27 11 612 7200

    Whatsapp Chat





  • Cybersmart

    1. 1
      You will need to email a request advising of the cancellation and transfer. A calendar month notice is required.
    2. 2
      Make a follow-up call to the cancellations department to ensure that the cancellation request has been received and processed.

    Website: Cybersmart.co.za

    Email: hosting@cybersmart.co.za 

    Tel: +27 21 286 0127








  • Host4africa

    1. 1
      Send a hosting cancellation email including information on the transfer of your domain name E.g. transferring away to xneelo. The email must be sent to accountenquiries@host4africa.com.
    2. 2
      The request must originate from the email address they have on record and include a clearly scanned copy of an identity document i.e. passport, drivers license or national identity document.
    3. 3
      Cancellation requests originating from an alternative email address will be ignored.
    4. 4
      Make a follow-up call to the cancellations department to ensure that the cancellation request has been received and processed.

    Website: Host4africa.com

    Email: accountenquiries@host4africa.com

    Tel: +27 87 550 1090

    Live Chat





  • Imaginet

    1. 1
      Send a written cancellation notice to info@imaginet.co.za before the 24th of the month.
    2. 2
      The email must be sent from the account holder.
    3. 3
      Once the cancellation has been received by Imaginet, the transfer can be submitted.
    4. 4
      Make a follow-up call to the Cancellations department to ensure that the cancellation request has been received and processed.

    Website: Imaginet.co.za

    Email: info@imaginet.co.za

    Tel: +27 86 111 1101





  • Mweb

    1. 1
      Phone Mweb Accounts department on 087 700 5000 and inform them of your intention to transfer the domain name to xneelo.
    2. 2
      Follow the instructions provided to you.

    Website: Mweb.co.za

    Tel: +27 87 700 5000

    Live Chat via their website





  • SAdomain

    1. 1
      Email your request for cancellation and transfer to cancel@sadomain.co.za.
    2. 2
      Make a follow-up call to the Cancellations department to ensure that the cancellation request has been received and processed.

    Website: SAdomain.co.za

    Email: cancel@sadomain.co.za

    Tel: +27 21 565 0018 / +27 66 207 3753

    Live Chat





  • WebAfrica

    1. 1
      Cancellations must be processed by using the Customer Service Area on their website.
    2. 2
      Please note that by default, WebAfrica requires notification of non-renewal on or before the 20th of each month. If you do not provide this notice, you will be charged the rate for the next renewal term as stipulated on their product pages.
    3. 3
      Make a follow-up call to ensure that the cancellation request has been processed successfully.

    Web: Webafrica.co.za

    Tel: +27 86 000 9555

    WhatsApp Chat




  • Webonline

    1. 1
      A calendar month’s notification has to be given by the client to cancel the agreement.
    2. 2
      The cancellation instructions to be followed can be viewed under their terms and conditions point 24.
    3. 3
      Make a follow-up call to 087 550 1090 to ensure that the cancellation request has been received and processed.

    Web: Webonline.biz

    Email accounts@webonline.biz

    Tel: 087 550 1090



 

Assist Note

Follow the steps in our transfer guide to complete the transfer to xneelo.

Assist Tip

There are several reasons why a domain transfer request might be rejected by the current Registrar.

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