User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS
 

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This guide takes you step-by-step through the process of setting up a new email account on Android.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Replace example.com with your domain name

Launch your mail application

1. Start by selecting the mail icon from your applications screen

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Setup email

2. Enter the email address and email password

samsung-set-up-email

Account type

3. Choose POP or IMAP (default)

samsung-account-type

Incoming server settings

4. The programme may try to connect to the server, but will fail – you will need to add the full email address as User Name.

Check the other settings:

  • POP/IMAP server is mail. followed by the domain name e.g. mail.example.com*
  • Security type is SSL/TLS
  • Port is 993 for IMAP or 995 for POP
  • select Next

Outgoing server settings

5. Enter all the relevant details as in the screen below

  • SMTP server is smtp. followed by the domain name e.g. smtp.example.com*
  • Security type is SSL/TLS
  • Port is 465
  • select Next

Checking outgoing server settings…

6. Wait while your settings are tested

Account options

7. Adjust the additional Account Options as preferred.

Name

8. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select Done.

samsung-done

Complete Setup

9. The account has been set up successfully and your messages will now be downloaded.

* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Email still not working? Read our Troubleshooting Guide