How to backup mail or download mail from the server

There are many instances where it may become necessary to download or backup your email accounts from the xneelo server. This can be done in a variety of ways.

If you’re considering transferring your mail, note that the emails available on the server are stored in the server’s maildir format which can only be interpreted by other Linux servers using Dovecot / Exim. As such, the FTP and File Manager process should only be used if you’re transferring these emails to another hosting server that supports this format.

Please note: File Manager and FTP are not possible when needing to transfer your Managed WordPress Hosting mail.

Follow the steps for your preferred option:


  • Using POP3

    Configure your email program using the POP3 protocol (and not IMAP). This will allow the emails in the Inbox folder on the server to be downloaded into your email program, which you can then store locally in your email program’s PST/MBOX/Data file. Refer to our email setup guides for your mail programme.





  • Using Webmail

    This option downloads individual mail folders.

    1. 1
      Log in to the xneelo Webmail interface with your email address and password.
    2. 2
      Select the email folder that you wish to download from the left-hand menu (The Inbox is selected by default).
    3. 3
      From the top menu, click Select and then All from the dropdown menu.
    4. 4
      From the top right-hand menu, select More and Download. The Maildir format (.zip) option is recommended.
    5. 5
      A download will immediately commence in your browser and the selected folder will be downloaded as a single .zip file into your computers default Downloads folder.
    6. 6
      Inside the zip file, each email will be listed as an .eml file. This file format can successfully be read and imported into all major email programs such as Outlook, Mac Mail and Thunderbird.
    7. 7
      Folders nested within other folders i.e. subfolders, won’t be downloaded, but should be selected individually for download.





  • Using FTP

    1. 1
      Connect to the server via FTP.
    2. 2
      Upon connecting you will arrive in the home directory for your domain.
    3. 3
      Download the Users folder which contains all of the email accounts and emails for your domain by right clicking on the Users folder and selecting the Download option.

    The email available in the users folder are stored in the server’s maildir format which can only be interpreted by other Linux servers using Dovecot / Exim. As such, we only recommend backing up emails using this method if the purpose is to transfer these emails to another hosting server that uses the same email format as xneelo.





  • Using File Manager in konsoleH

    1. 1
      Log in to konsoleH at either Admin or Domain level.
    2. 2
      Select the relevant domain.
    3. 3
      On the left menu, select Manage Services > File Manager
    4. 4
      Select the Go to Home Folder option.
    5. 5
      Select the users folder.
    6. 6
      Click on the Zip Folder option on the right side menu – this will compress the email files into a single ‘.zip’ file and may take a while to complete.
    7. 7
      Once complete, you will be able to select the newly created ‘.zip’ file and click on the Download File option from the right side menu which will initiate the download of this ‘.zip’ file to your computer.
    8. 8
      The emails available in the users folder are stored in the server’s maildir format which can only be interpreted by other Linux servers using Dovecot / Exim. As such, we only recommend backing up emails using this method if the purpose is to transfer these emails to another hosting server.



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