How to set up two-factor authentication in Webmail

You can now enable two-factor authentication (2FA) for your email account in Webmail.

This adds an extra layer of protection to your email account by requiring a second verification step when logging in, significantly reducing the risk of unauthorised access via Webmail if your password is compromised.

2FA can be set up using a mobile app or your email address. 

Important: If you plan to share access with multiple users on your account, ensure that each device scans the same QR code or enters the text code provided.


  • Set up 2FA using a mobile app

    1. 1
      Browse to the Webmail login page.
    2. 2
      Log in with your full email address (eg. me@my-domain.com) and email password (passwords are case-sensitive).
    3. 3
      Click on Settings in the left-hand menu.
    4. 4
      Select Two-factor Authentication from the menu on the left.
    5. 5
      Select Enable next to Mobile App.
    6. 6
      Install one of the following applications on your Mobile Device: FreeOTP Authenticator or Google Authenticator.
    7. 7
      You have the option to scan a QR code with the app or enter the text setup code from the screen prompt into the app to enable two-factor authentication.
    8. 8
      Once you have set up the app via the QR code or the setup code, select Next.
    9. 9
      Enter the one-time code from the app and select Finish.

    Congratulations! Your two-factor authentication has been successfully configured.





  • Set up 2FA using email

    1. 1
      Browse to the Webmail login page.
    2. 2
      Log in with your full email address (eg. me@my-domain.com) and email password (passwords are case-sensitive).
    3. 3
      Click on Settings in the left-hand menu.
    4. 4
      Select Two-factor Authentication from the menu on the left.
    5. 5
      Select Enable next to Email.
    6. 6
      Enter the email address where you would like to receive your authentication code.
    7. 7
      Select Next.
    8. 8
      You will receive an email containing an authentication code. Enter the code and select Finish.

    Congratulations! Your two-factor authentication has been successfully configured.





  • Logging in to Webmail for the first time after enabling 2FA

    When logging in to your email account via Webmail for the first time after enabling two-factor authentication, you will be prompted to enter the code provided by your primary authentication method, i.e. authenticator app or email.

     

    Once you have entered the code, you can select Remember me for 30 days to remember the device/browser for 30 days. This will ensure that you do not need to perform additional authentication for the specific device or browser for the next 30 days. Select Continue to log in to Webmail.





  • Recovery codes

    Recovery codes can be used instead of regular authentication methods in an emergency, for example, if you don’t have access to any other authentication method. Copy and store them in a secure location. Each code can be used only once.

    1. 1
      Select Show recovery codes to view your recovery codes so that you can store these in a secure location.
    2. 2
      Select Generate new recovery codes to generate 10 new codes that will replace your current recovery codes.





  • Add a Backup Method

    We strongly recommend enabling a backup authentication method. This will help prevent extended loss of access to your email account via Webmail if your primary authentication method becomes unavailable.

     

    To add a backup method, select Enable next to the chosen backup method and follow the steps for that method above.



Assist Note

Please note that this layer of protection will only apply to access via Webmail. Access via POP or IMAP is still possible without two-factor authentication.

Assist Tip

You can disable two-factor authentication for your email account at any time.

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