Outlook for Mac (Microsoft 365)

User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS


This guide takes you step-by-step through the process of setting up a new email account in Microsoft 365’s Outlook for Mac.

Replace example.com with your domain name.


Check your password

  • First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.

Add your mail account

  1. Launch Outlook
  2. Select the Outlook tab, then Preferences and then Accounts
  3. A new window will open which will list any other accounts already set up
  4. If there are no accounts listed, click the Add Email Account button. If there are already accounts, click the ‘+‘ button at bottom left and then Add New Account…
  5. Enter your email address then click Continue
  6. On the next window, be mindful of Microsoft 365 defaulting to Exchange. Select Not Exchange at top right to deselect this as we do not support exchange mailing on our hosting environment.

  7. Select POP/IMAP
  8. Enter the settings relevant to your mail account
    • POP or IMAP (choose IMAP if you want to access your mail on more than one device e.g. laptop and cell phone)
    • Email address and User name are both your full email address eg. john@example.com
    • Incoming Server name: mail. followed by your domain name e.g. mail.example.com*
    • Incoming server Port: 993 (IMAP) or 995 (POP)
    • Outgoing Server: smtp. followed by your domain name e.g. smtp.example.com*
    • Outgoing server Port: 465
    • Select  Use SSL

  9. Click the Add Account button.

* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Do you need further assistance? Contact us