User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS
 

Outlook logoThis guide will help you fix errors in the setup of an email account in Outlook 2013 and older versions of Outlook 2016.

If you are adding a new mail account, refer to our Outlook 2013 setup guide.

♦ Replace example.com with your domain name

Check existing account settings

1. Launch Outlook and select File on the top left menu bar

Account Settings

2. Select Info then Account Settings and then click on Account Settings…

Select your email account

3. Select the relevant account and click the Change button within the Email tab

outlook2013-account-settings-change

Check your account settings

4. Ensure that the information is correct as below – replacing with your own name and domain

  • Account Type can be POP or IMAP
  • Incoming mail server starts with mail. followed by the domain name e.g. mail.example.com*
  • Outgoing mail server starts with smtp. followed by the domain name e.g. smtp.example.com*
  • User Name is the full email address
  • Password is correct, or reset it via konsoleH
  • Require logon using SPA is not ticked

5. Click More Settings

outlook2013-account-settings

Check outgoing Server settings

6. Select the Outgoing Server tab.

  • Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
  • Use same settings as my incoming mail server is selected

outlook2013-outgoing-server

Check Advanced settings

7. Select the Advanced tab and ensure that your settings are as below:

  •  Incoming server: 995 (POP) or 993 (IMAP)
  • Use the following type of encrypted connection: SSL
  • Outgoing server (SMTP): 465
  • Use the following type of encrypted connection: SSL

8. Click OK and then Next.

Test Account Settings

9. Let the test complete and then click Close.

CaptureO

Complete Setup

Your account is now setup correctly, click Finish.

* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Still struggling? Refer to our guide of common email problems or contact support@xneelo.com.