Outlook 2013 troubleshooting

User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS

Outlook logoThis guide will help you fix errors in the setup of an email account in Outlook 2013 and older versions of Outlook 2016.

If you are adding a new mail account, refer to our Outlook 2013 setup guide.

♦ Replace example.com with your domain name


Check your account settings

  1. Launch Outlook and select File on the top left menu bar.
  2. Select Info then Account Settings and then click on Account Settings…

  1. Select the relevant account and click the Change button within the Email tab.


  1. Ensure that the information is correct as below – replacing with your own name and domain:
  • Account Type can be POP or IMAP
  • Incoming mail server starts with mail. followed by the domain name e.g. mail.example.com*
  • Outgoing mail server starts with smtp. followed by the domain name e.g. smtp.example.com*
  • User Name is the full email address
  • Password is correct, or reset it via the control panel
  • Require logon using SPA is not ticked
  1. Click More Settings.


  1. Select the Outgoing Server tab:
  • Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
  • Use same settings as my incoming mail server is selected


  1. Select the Advanced tab and ensure that your settings are as below:
  • Incoming server: 995 (POP) or 993 (IMAP)
  • Use the following type of encrypted connection: SSL
  • Outgoing server (SMTP): 465
  • Use the following type of encrypted connection: SSL

  1. Click OK and then Next.
  2. Let the test complete and then click Close.


What happens next

Your account is now setup correctly, click Finish.

Assist Note

In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Assist Tip

Still struggling? Refer to our common email problems guide or contact support@xneelo.com. You may also like to view Microsoft’s Outlook Troubleshooting guide.