How to set up email in Outlook 2013

User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.


Replace with your domain name

♦ Auto Account Setup (recommended)

New email account set up with Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

  • if you prefer POP, as this automatic configuration defaults to IMAP 
  • if this is a new hosting account and domain propagation has not completed
  1. Launch Outlook
  2. Select File on the top left menu bar
  3. Select the Add Account button in the middle of the screenoutlook2013-add-account1
  4. Enter your details on the Auto Account Set-up screen > Next

    outlook 2013 auto account setup

  5. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

♦ Manual Account Setup

If you prefer to use POP , or your domain has not propagated yet, you will need to set up the account manually:

  1. Launch Outlook, choose File > Account Settings > Add Account (as above)
  2. Choose Manual Setup or additional server types > Nextoutlook2013-manual
  3. Select POP or IMAP > Next

    Account settings

  4. Enter all the relevant details:
    • Account type: POP or IMAP
    • Incoming mail server: mail. followed by your domain name e.g.*
    • Outgoing mail server (SMTP): smtp. followed by your domain name e.g.*
    • User Name:  ensure you fill in your entire email address as the username
    • For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers
    • Select the More Settings… button.


    Check Outgoing Server settings

  5. Select the Outgoing Server tab
    • Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
    • Ensure that you have selected Use same settings as my incoming mail server


    Check Advanced SMTP settings

  6. Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:
    •  Incoming server: 995 (POP) or 993 (IMAP)
    • Use the following type of encrypted connection: SSL
    • Outgoing server (SMTP): 465
    • Use the following type of encrypted connection: SSL
  7. Click OK and then Next.
  8. Let the test complete and then click Close

You’re all set! > Finish

* Note: In isolated cases mail.domain (e.g. and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. Find my server name.

Email still not working? Read our Troubleshooting Guide