How to back up your Managed WordPress mail

There are many instances where it may become necessary to download or back up your email accounts from the xneelo server. This can be achieved in various ways.

  • Using POP3

    Configure your email program using the POP3 protocol (and not IMAP). This will allow the emails in the Inbox folder on the server to be downloaded into your email program, which you can then store locally in your email program’s PST/MBOX/Data file. Refer to our email setup guides for your mail program.

  • Using Webmail

    This option downloads individual mail folders.
    1. Log in to the xneelo Webmail interface with your email address and password.
    2. Select the email folder which you wish to download from the left side menu (The Inbox is selected by default).

    1. From the bottom menu, click Select and then All from the dropdown menu.

    1. From the top menu, select More and Download. The Maildir format (.zip) option is recommended.

    1. A download will immediately commence in your browser and the selected folder will be downloaded as a single .zip file into your computer’s default Downloads folder.
    2. Inside the zip file, each email will be listed as an .eml file. This file format can successfully be read and imported into all major email programs such as Outlook, Mac Mail and Thunderbird.
    3. Folders nested within other folders i.e. subfolders, won’t be downloaded, but should be selected individually for download.

Assist Note

It is recommended to back up your email regularly to ensure that your data is safe and can be restored in case of data loss.