How to set up two-factor authentication in konsoleH

You can now enable two-factor authentication (2FA) on your konsoleH account, which will help you to keep your account safe in the event that your password is compromised.

This security measure adds an extra layer of protection by requiring a second verification step when logging in, significantly reducing the risk of unauthorised access. 2FA can be set up using an app or your email address.

Important: If you’re planning to share access with multiple users on your account, ensure that each device scans the same QR code or enters the text code provided.

Set up 2FA using an app:

Note: If you reset your 2FA in konsoleH, please remove all codes generated by the app before rescanning the QR code.

1. Browse to konsoleH and log in at Admin level. 
2. A Two-Factor Authentication (2FA) pop-up will be visible.                                                                                                                                                                                     
3. Install one of the following applications on your Mobile Device: FreeOTP Authenticator or Google Authenticator.
4. You will have the option of either scanning a QR code with the app, or entering the text code from the screen prompt into the app to enable two-factor authentication. Please be cautious when using unapproved apps to scan QR codes.
   Note: Provide this code to others who will need to access the account on Admin-level so that they may generate their one-time code.
5. The application will then provide you with a one-time code. 
6. Enter the one-time code from the app into field 3 “Log in with your code” and click Submit.
7. Congratulations! Your two-factor authentication has been successfully configured. 

Set up 2FA using your email:

1. Browse to konsoleH and log in at Admin level.
2. A Two-Factor Authentication (2FA) pop-up will be visible.  
3. At the bottom-left of the pop-up, click Use Email.                                                                                                                                                                                                                                                                                             
4. Select Send Email and a verification code will be sent to your account owner’s email address.
5. Enter your 8-digit verification code in the field provided in the screen prompt.
6. Select Submit.
7. Congratulations! Your two-factor authentication has been successfully configured.

After successfully logging into your account using 2FA, the login session will be valid for a period of 30 days. During this time, you won’t need to provide the second factor of authentication to access your account.

When logging into your account from a different browser, IP or Operating System within the 30-day window, you will be prompted to enter your 2FA code again.

If you’ve lost your device or are unsure about who activated your 2FA, please contact us for assistance.