‘550 relay not permitted’ Enable SMTP Enable SMTP Authentication The same username and password used to retrieve your mail, from the mailserver on which your domain is setup, will apply to… Read article
Disk Usage Notifications on Managed Servers Notifications about disk-space over-usage for domains on your Managed Dedicated server are sent as a courtesy to assist you in managing these packages. Read article
How to enable threads in Webmail “Threads” are used to group related emails together so you can follow an entire conversation in one place. Read article
What payment methods are accepted by xneelo? Customers can choose one payment method for their xneelo account. There are 2 payment options to choose from, cash annually in advance, or debit order. Read article
How to secure your website against hackers We use advanced security protocols to secure our network and servers. Your website needs to be secured by you as we do not have access to this layer. Read article
Temporary Remote Access Control Unit The Temporary Remote KVM console allows you to control, configure and manage your Self-Managed Server from a remote location. Read article
How to monitor traffic on Managed Servers All Dedicated Server packages (Fully & Self-managed) include a set monthly traffic quota, which can be monitored and managed via the konsoleH control panel. Read article
How to order a Managed Server Order your Managed Server via your online konsoleH control panel. Setup within 1 business day. Read article
How to change your konsoleH Admin/Management password Your Admin/Management password is used to access your konsoleH control panel and controls all aspects of your hosting account. Read article
Why can’t I find a tick box to indicate that I’ve made a payment? You have already used the ‘Payment Made’ tool for an invoice and the payment was not settled in full. Your preferred payment method is Debit… Read article
How do I identify domain name scams? There are deceitful companies running domain name scams intended to mislead you. Here is advice on how to identify and deal with some of these domain scams. Read article
Outlook for Mac (Microsoft 365) This step-by-step guide takes you through the process of setting up a new xneelo email account in Office 365’s Outlook for Mac. Read article
Site Cache Limited Release We’re excited to share that our Site Cache Beta programme has moved into a limited release. Read article
0x800CCC17 – User cancelled operation This error may occur if the sending and/or receiving operation has been cancelled. Follow the steps below to attempt to resolve the error: Try restarting… Read article
What is 3D Secure? 3 Domain Security (3D Secure) is a service facilitated by Visa and Mastercard to protect card owners from unauthorised online transactions. Read article
Find your hosting server IP address via the xneelo Control Panel An IP address is a numerical label assigned to each server. It is listed under Website Details in the xneelo Control Panel. Read article
How to enable or disable mail via konsoleH If your domain’s email is not hosted by us, it is recommended that you disable local mail delivery for the domain on our hosting server. Read article
How to set your FTP password The FTP password allows access to konsoleH at Domain level as well as FTP access to manage your website. It is set in the FTP users tool in konsoleH. Read article
Xneelo’s bank account details You may use our banking details to make payments via EFT or direct deposit. Read article
How to cancel hosting with other providers In this article, we list the most common hosting companies and their cancellation procedures. Read article
