Let’s Encrypt SSL is automatically activated for all our domains. Here is how to check that SSL is active and working correctly for your website.
Unable to view Site Content
Use our list of common publishing errors to troubleshoot reasons for your website not displaying correctly.
How to fix a slow website
This article explains reasons for a website being slow or difficult to reach and provides tools and resources to help you fix it.
Why does my home page have a virus?
If your home page has been altered this may be as a result of Malware that has been embedded in your code through a Trojan virus on your local computer.
Why are we getting a *Fatal error*: Allowed memory size exhausted?
This error occurs when the specified memory limit for PHP is exhausted. This value can be adjusted via the PHP config tool in KonsoleH.
Parked domains: How to fix broken images and links in WordPress
How to fix a Parked Domain on a WordPress website where the main website displays correctly, yet the Parked Domain is has broken images or links.
What is the open_basedir error?
This a restriction to prevent a user from accessing paths on the server that are not authorised, such as when webcontent has been uploaded incorrectly.
Mixed Content errors with HTTPS
Force HTTPS using a .htaccess file
All web traffic can be forced to load over HTTPS by inserting code into the .htaccess file within the public_html folder of the website.
Why SSL is not working for your website
While SSL is now enabled by default for all xneelo-hosted websites, here are a few reasons that may cause it not to work