Let’s Encrypt SSL is automatically included and pre-installed for all domains hosted with us, this is dependant on both records pointing to our server (with and without www). If you browse to your domain name and it goes straight to the HTTPS version (indicated by a padlock) then nothing further is needed and SSL is active and working correctly for your website.

If browsing to your domain brings up the HTTP version (i.e. no padlock, with a “not secure” notice in Chrome), then usually it doesn’t mean that SSL is not activated, but rather that your website is not set up correctly to use SSL i.e you need to implement it for your site.

Here are what HTTP (no padlock) and HTTPS (padlock) look like in various browsers: 

How to test for SSL errors

If your website automatically opens in HTTP (no padlock), try changing the URL by typing https:// before the domain name.

Does the website open correctly now?

Yes:

This means that SSL is active but you need to force your site to use HTTPS. Here’s how:

No:

This means that SSL is not active for your domain – here’s why. Contact our Support team if you need help.

Do some pages open correctly in HTTPS but others not?

Are there broken images? If so, you have mixed content. 

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