How to clear a browser’s cache

Clearing your cache varies from browser to browser. Here are the steps for some of the more common browsers.

Note: If clearing the cache for your specific browser does not work, try using a different browser.

  • Internet Explorer 11

    1. Open Internet Explorer 11.
    2. Click the Settings icon (top right corner) and click Safety.
    3. Click Delete browsing history.
    4. Check the Temporary Internet files and website files option.
    5. Click Delete.
    6. A confirmation message should appear.
    7. Restart Internet Explorer 11.                                                               

  • Firefox

    1. Click on and select Preferences.
    2. Click Privacy and security.
    3. Under Cookies and Site Data, click Clear Data…
    4. Ensure both boxes are checked.
    5. Click Clear.
    6. A pop-up will appear, click Clear Now.

  • Safari (Mac OS X)

    1. Click Safari.
    2. Select Preferences.
    3. Select the Privacy tab.
    4. Click Manage Website Data.
    5. Click Remove All Website Data.
    6. Click Remove Now to confirm. 

  • Google Chrome

    1. Click on the Chrome menu on the right side of the browser toolbar.
    2. Select More Tools.
    3. Select Clear browsing data.
    4. In the dialog that appears, select Cookies and other site data and Cached images and files.
    5. Use the menu at the top to select the amount of data that you want to delete. Select All time to delete everything.
    6. Click Clear data.                                                           

    If you would like to clear a specific site from your cache, go to chrome://settings/siteData. Search for the specific site (in the search cookies bar) and select remove (the trashcan icon).

Assist Note

Instructions for your browser may not be included above; if not, search your browser’s Help menu for ‘clear cache’.