How to change your FTP password via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

New hosting accounts are created with a randomised, unrecorded FTP password – this password needs to be set as a first step in managing the hosting account.

For security reasons there is no record of FTP passwords, so once an FTP password has been set, you will need to keep your own record. Although forgotten FTP passwords can’t be recovered, they can be reset.

Steps

  • 1
    Log in to the xneelo Control Panel.
  • 2
    Select a Product from the side menu.
  • 3
    Search for and select the domain name.
  • 4
    Select FTP Users under Hosting tools.
  • 5
    The Main user will be listed under Username and there may be additional users. The password is not shown.
  • 6
    If you have no record of the password, or it has not been set yet, click on the 3 dots menu to the right of the domain.
  • 7
    Click Reset password.
  • 8
    Click Generate password or insert your own password. Copy to Clipboard and paste in a secure location as we keep no record of passwords.
  • 9
    Click Reset.
  • 10
    You now have all the FTP access details needed by your FTP programme:
    • Host: domain name (e.g. example.co.za)
    • Note: If you are using a web application firewall (WAP) such as Cloudbric, then use the server IP address instead.
    • Username: (e.g. example)
    • Password: your own recorded password
    • Port: 22
Assist Note

Port 22 allows you to securely transfer your files over an encrypted connection using SFTP (Secure File Transfer Protocol).

Assist Tip

It is good practice to change your passwords regularly to prevent unauthorized access to your information.

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