How does xneelo’s Billing Cycle work?
- We offer a choice between Debit Order or Cash payment. Only one payment method is possible for all services under your xneelo account.
- Our automated billing system offers a convenient and secure Debit Order payment option on a monthly, quarterly, bi-annual or annual billing cycle.
- Should you choose to pay annually by debit order or cash, you qualify for a 3% discount.
- You can modify your chosen payment method at any time, conveniently and securely via your konsoleH or xneelo Control Panel.
- When you place your order online, your hosting account is activated instantly. Payment is due within 7 days of receipt of the invoice for an annual payment and on the first working day of the following month for debit orders.
Debit Order
- Debit Order details are provided via secure online submission. Your banking details are entered safely online, secured by a 128bit strong THAWTE SSL certificate.
- We dispatch Tax Invoices on approximately the 20th of every month. Invoices are generated by our automated billing system and dispatched to the email address provided on your order.
- You can modify your email address via your konsoleH or xneelo control panel. It is imperative that you maintain the correct contact details for your account.
- Customer Enquiry Period: In keeping with best practices, we offer approximately 3 days for customers to raise queries (if any) regarding the latest invoices.
- Final Check and Delivery to Multi-Data: Around the 23rd of each month, the debit details undergo a final check and are passed directly to Multi Data’s secure Sanlam server from xneelo servers – both secured by a 128bit strong THAWTE SSL certificate. Hereafter no changes can be made.
- Who is Multi-Data? Multi Data is a subsidiary of Sanlam and has been collecting our debit orders since 1999. Multi-Data has a suitable administrative/technical infrastructure and is one of the most respected and trusted suppliers in their area of expertise.
- Why the 23rd? This date (which can vary according to weekends or public holidays) is stipulated on a monthly basis by Multi-Data, allowing sufficient time for administrative processing.
- Bank accounts are debited on the first working day of each month.
Annual Invoice (cash basis)
- Choose to settle payment by cash if you intend to pay annually in advance.
- There is a choice of payment via:
- EFT, with banking details provided on your invoice, or
- Card, using a debit, credit or cheque card that includes a CVV
- Use your Customer number as the payment reference.
- Proof of payment:
- Card payment requires no proof of payment.
- EFT payment: Don’t email proof of payment, but visit your konsoleH or xneelo control panel to indicate that payment was made. Note that payment is automatically allocated to the oldest outstanding invoice first.
- We dispatch Tax Invoices on approximately the 20th of every month. Invoices are generated by our automated billing system and dispatched to the email address provided on your order. With this payment method, xneelo’s banking details will be printed on the tax invoice.
- You can modify your email address via your konsoleH or xneelo control panel. It is imperative that you maintain the correct contact details for your account.
- In keeping with best practices, we offer approximately 3 days for clients to raise queries (if any) regarding the latest invoices.
- New Customers: Cash invoices are generated within 24 hours and sent to the email address provided on your order. Payment must be settled within 7 days.
Existing Clients: On approximately the 20th of every month, invoices are generated by our automated billing system and dispatched to the email address provided on your order.
- Your cash invoice allows 7 days for payment.
- You are welcome to query invoices at any time. We take accurate billing very seriously and stand accountable to you, the customer, in winning your trust and ensuring your comprehensive understanding. Contact us for assistance, quoting your customer or invoice number.
