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Hetzner SA is now called xneelo. Find out why we have a new name. Read our story.x

Topic: Billing queries

Manage your billing options and invoices

15 articles in this topic
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Change your Payment Method or Interval

If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account.

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View your Invoice

The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices.

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How to change your banking details

Update your bank account details used for debit order deductions via the Account Admin tab on your konsoleH control panel.

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What payment methods are accepted by xneelo?

Customers can choose one payment method for their xneelo account. There are 2 payment options to choose from, cash annually in advance, or debit order.

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How does xneelo calculate the cost for disk space over-usage?

We will automatically calculate the most cost-effective rate possible for our customers. e.g. a Basic account includes a quota of 5GB but is currently using…

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What is xneelo’s refund policy?

Customers may be entitled to a refund under the following circumstances: Termination of service Service credits issued Goodwill gestures Adjustments to invoices In the instance…

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Why have I not received payment reminders via SMS or email?

Please keep your contact details up to date (email address and contact numbers) as this information is used to stay in touch with you.

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How does xneelo’s Billing Cycle work?

We offer a choice between Debit Order or Invoice (cash basis) payment. Find out more about these payment options and details about our billing cycle.

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Can I pay the set-up fee by direct deposit and the monthly hosting fee by debit order?

Our billing administration system does not allow for a separation of payment methods. Customers can only have one payment method per account.

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Why does my debit order amount differ from month to month?

Reasons for your debit order amount to differ from month to month are outlined here.

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Why have my services been suspended if I have paid?

It is possible that you have made the payment too late and it has not yet reflected on our bank statement. There are a number…

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Why is my payment due date in the past?

xneelo has a strict 7-day payment window for invoices (cash basis). Email payment reminders are a courtesy that we extend to our clients for their benefit.

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How to Confirm Payment

It is not necessary to send proof of payment to xneelo. Confirm your payment via Account Admin in konsoleH.

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Update my VAT number

The VAT registration number is part of the Account Owner information that should be kept up to date, and can easily be edited in konsoleH.

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How to reactivate your account

If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day.

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