Change your Payment Method or Interval If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account. Read article
View your Invoice The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices. Read article
How to change your banking details Follow these steps to easily update your payment method or banking details for your debit order via the Account Admin tab in konsoleH. Read article
What payment methods are accepted by xneelo? Customers can choose one payment method for their xneelo account. There are 2 payment options to choose from, cash annually in advance, or debit order. Read article
How does xneelo calculate the cost for disk space over-usage? We will automatically calculate the most cost-effective rate possible for our customers. e.g. a Basic account includes a quota of 5GB but is currently using… Read article
xneelo’s bank account details Payments via EFT or direct deposit are possible for annual payment. Use the banking details below, or for your convenience, use the Pay by Card link on… Read article
Why have I not received payment reminders via SMS or email? Please keep your contact details up to date (email address and contact numbers) as this information is used to stay in touch with you. Read article
How does xneelo’s Billing Cycle work? We offer a choice between Debit Order or Invoice (cash basis) payment. Find out more about these payment options and details about our billing cycle. Read article
Can I pay the set-up fee by direct deposit and the monthly hosting fee by debit order? Our billing administration system does not allow for a separation of payment methods. Customers can only have one payment method per account. Read article
How to check your Disk Usage Disk quota over-usage notifications are sent monthly. Disk usage can be monitored within konsoleH, allowing you to manage usage and avoid over-use charges. Read article
What is xneelo’s refund policy? Customers may be entitled to a refund under the following circumstances: Cancellation of service Service credits issued Goodwill gestures Adjustments to invoices In the instance… Read article
Why does my debit order amount differ from month to month? Reasons for your debit order amount to differ from month to month are outlined here. Read article
Why have my services been suspended if I have paid? It is possible that you have made the payment too late and it has not yet reflected on our bank statement. There are a number… Read article
Why is my payment due date in the past? xneelo has a strict 7-day payment window for invoices (cash basis). Email payment reminders are a courtesy that we extend to our clients for their benefit. Read article
How to Confirm Payment It is not necessary to send proof of payment to xneelo. Confirm your payment via Account Admin in konsoleH. Read article
Update my VAT number The VAT registration number is part of the Account Owner information that should be kept up to date, and can easily be edited in konsoleH. Read article
How to reactivate your account If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day. Read article
How to settle your invoice by card Your cash invoice can be settled by an online card payment using a Credit, Debit or Cheque card. Access your invoice to do so. Read article
Why am I charged a domain transfer fee? While xneelo does not charge a fee to transfer domains to us, our chosen registrar, Tucows, charges a domain renewal fee to transfer domains to… Read article
Debit order FAQ This article answers some frequently asked questions about xneelo’s debit order process. Read article
