What Privileges do Contacts have?
The information in this article is related to konsoleH.
If you are using our new Control Panel, refer to this article.
Make the switch and discover a simpler, more secure way to manage your hosting.
If you are using our new Control Panel, refer to this article.
Make the switch and discover a simpler, more secure way to manage your hosting.
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Your konsoleH contacts will not automatically transfer to the xneelo Control Panel. Switch to Collaborators to set up access and permission management in your new Control Panel. |
Each xneelo account allows you to specify authorised access to various individuals according to their role; whether as the Account Owner, additional Authoritative contacts, or Billing or Technical contacts. Refer to these articles for further information:
Authorised Contacts and their Access Rights
| Privileges | Account Owner |
Auth Contact | Billing Contact | Tech Contact |
| Instruction for account changes via authorised email address | Yes | Yes | No | No |
| Place new orders and cancel services | Yes | Yes | No | No |
| Voting tickets (xneelo’s ticketing system) | Yes | Yes | No | No |
| Authorised to change the payment method or banking details | Yes | Yes | No | No |
| Receives a copy of invoices | Yes | No | Yes | No |
| Can request information relating to payments and invoices | Yes | Yes | Yes | No |
| Responsible for the payment of any invoices on the account | Yes | No | No | No |
| Authorised for all domains | Yes | Yes | No | No |
| Authorised for specific domain (passwords, logs, database access etc) | All domains | All domains | No | Yes – for authorised domains only |
| Legal owner of the Hosting Account | Yes | No | No | No |
| konsoleH Admin Level Access | Yes | Yes | No | No |
| konsoleH Domain Level Access | Yes | Yes | No | Yes – for authorised domains only |
| Data Centre Access (confirmed appointment only) | Yes | Yes | No | Yes – for authorised servers only |
| Can request DNS changes | Yes | Yes | No | Yes – for authorised domains only |
