How to reactivate your account
If your web hosting account has been temporarily deactivated (suspended) due to non or late payment, you can reactivate your services by making and confirming payment via your control panel. Your services will be reactivated as soon as you have confirmed payment.
Managed and Self-Managed Servers, as well as Colocation services, require manual reactivation, which will take longer.
This process applies to overdue invoices, where services on the invoice have been temporarily suspended and have reached deactivation status. Your services will remain in a deactivated status for 3 days before your services are cancelled.
If your invoice remains unpaid and has reached cancellation or bad debt status, the option to have your services immediately reactivated (by using the Payment Made tool) may not be available. Please contact us during office hours to bring your account up to date.
Please note that a reactivation fee will apply if your account is settled and content restoration is possible.
View your payment and reactivation options below.
Should your payment not reflect on our bank statement three days after you have selected the Payment Made/I have paid tool, your invoice will roll back to Final Reminder status and risk possible deactivation again. Be sure to use your customer number as the beneficiary reference.
The Payment Made/I have paid box can only be used once per invoice. Payment should reflect the full amount owing for each invoice.
