xneelo Cloud beta programme

This article will explain how the beta programme works, what you can expect from the product, and the specific terms that apply.

What is xneelo Cloud?

Xneelo Cloud is a brand-new product that we are building. It is a self-managed cloud computing service that provides scalable compute, storage and network resources to our customers.

What is the beta programme?

We’ve launched a beta programme for you to try out the xneelo Cloud product. You’ll have full access to the product and all its features, completely free of charge during the beta.

Xneelo Cloud is in continuous development. During the beta you can expect some changes in the user experience as we receive feedback and make improvements.

As a beta participant, you’ll be a key part of our development process. We need your help to improve our product! If you spot any issues, have feature requests or suggestions for improvement, please send us your feedback.

Start using xneelo Cloud

Only existing customers (account owners) with a valid customer number and at least one paid invoice are eligible for the beta programme.

If you are eligible, you will see a Try xneelo Cloud button in the xneelo Control Panel. This will allow you to sign up for xneelo Cloud and create your first cloud project.

Once you have created a project, you can start exploring xneelo Cloud and the available services. You can create and manage cloud resources on the cloud dashboard. 

Our Help Centre has step-by-step guides on how to use xneelo Cloud. If you need additional assistance, you can request support via live chat or our contact us page.

Terms of Service

As this is a beta product, the specific terms and conditions of xneelo’s Beta Services will apply. Any system issues will be resolved as quickly as possible within business hours. 

Customers are expected to comply with xneelo’s Acceptable Use Policy. Any misconduct or abuse of the cloud platform will be addressed as per our policy procedures.

To regulate the usage of our platform we have assigned resource limits (quotas) to your cloud project. These are fixed and cannot be increased during beta.

Feedback and communications

By joining the xneelo Cloud beta programme, you will receive both operational and transactional communications.

As per our Privacy Policy, any information you capture or feedback you provide is private and will not be used for any purposes outside of product development and improvement.

Duration of the beta

Xneelo’s brand promise is ‘trusted in hosting’, and we are committed to building an excellent and reliable product. As such, the xneelo Cloud beta programme does not have a set duration. The product will be fully released to the public in the near future. 

There may be changes or new developments on the xneelo Cloud beta programme during this period which will be communicated to all active participants.

Xneelo Cloud will transition to a paid service at a future date. You will not be charged for any resource usage before this. You will be notified in advance of the transition and can opt to either continue with the paid service or discontinue using the product. You can learn more about how xneelo Cloud will be charged in the future in our Help Centre article.