How to confirm payment via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

Payments via EFT or direct deposit are possible for annual payments. To notify us of your payment, log into your xneelo Control Panel to make use of the I have paid tool.

Note: Our banking details can be found in this Help Centre article.

Steps

  • 1
    Log in to the xneelo Control Panel.
  • 2
    In the side menu, select Invoice Overview under Billing & Invoices.
  • 3
    Click on the 3 dots menu on the right of your invoice.
  • 4
    Select I have paid.

    Note: This option can only be used once per invoice and on the oldest outstanding invoice first. It can take up to 3 days for the payment to clear on your account.

  • 5
    You will be asked to confirm that your payment was made to xneelo's bank account and that your customer number was used as a reference. Click Confirm.
  • 6
    A success message will appear.

What happens next

You will not receive further payment reminders while your payment is being processed.

Assist Note

Should your payment not reflect on our bank statement three days after you have selected the Payment Made tool, your invoice will roll back to Final Reminder status and risk possible deactivation. Be sure to use your customer number as the beneficiary reference.

Assist Tip

The Payment Made box can only be used once per invoice. Payment should reflect the full amount owing for each invoice.

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