How to set up mail forwarding via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

Email forwarding allows you to either copy or redirect mail to other email addresses, either within your domain or to any external email address. Select between the following options:

  1. Alias forwarding – redirect mail by forwarding directly to another email address, without receiving it in the original mailbox.
  2. Mailbox forwarding – receive mail to your mailbox and forward a copy to another email address.

If you prefer to set up an email forwarder via Webmail, refer to this Help Centre article. Alternatively, follow the steps below to set up mail forwarding via the xneelo Control Panel.

Steps

  • 1
    Log in to the xneelo Control Panel.
  • 2
    Select a Product from the side menu.
  • 3
    Click on the domain name.
  • 4
    Under Mail tools, select Mail Admin.
  • 5
    The main window will display all the active mailboxes already in use for your domain
    • To add a new mailbox or alias with a forwarder, click the red + Add mailbox, or
    • To edit an existing mailbox or alias, select the 3 dots menu and click on Forwarders
  • 6
    Add the forwarding address in the Forwarders field and press enter on your keyboard. To delete current forwarders, select X.
  • 7
    Select Save.
  • 8
    Confirmation will appear on the screen that your email forwarder has been saved.

What happens next

We recommend sending a test email to ensure your email forwarder has been set up as desired.

Assist Note

If an email receives a spam score higher than the threshold set for the domain, it will automatically be delivered to the spambucket folder. This action will overrule any auto-responder or email forwarding settings.

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