How to set up two-factor authentication on your xneelo account
The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.
If you are still using konsoleH, refer to this article.
Enabling two-factor authentication (2FA) on your xneelo account adds an extra step in the authentication process, helping keep your account safe in the event that your password is compromised.
To add an extra layer of security beyond your password, you will need to install an Authenticator application on your mobile device.
Steps
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1Log in to the xneelo Control Panel.
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2Select the initials icon in the top right-hand corner.
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3Click on My profile.
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4Select the Security tab.
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5Select Set up 2FA.
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6Confirm your email address and password.
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7Install one of the following applications on your mobile device: Google Authenticator or Twilio Authy
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8You will have the option of either scanning a QR code or entering a key in the application. Select the option you would prefer. Please be cautious when using unapproved apps to scan QR codes.
- If you choose to scan the QR code, open your authenticator application and scan the QR code provided in the control panel.
- If you choose to enter a key, open your authenticator application and enter the key and configuration values in the fields provided
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9The application will then provide you with a one-time code. Enter the one-time code in the field provided in the control panel and enter your device name. Then click on Save.
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10Congratulations! Your two-factor authentication has been successfully configured.
What happens next
Click on Add another device if you would also like to use another device for authentication.
You are able to remove a device from two-factor authentication by clicking on Delete next to the device name.
If you’ve lost your 2FA device, please contact us for assistance.
