The Manage DNS tool in konsoleH allows you to update your domain’s DNS records when logged into konsoleH with Admin level access.

Access the Manage DNS tool

  1. Browse to konsoleH and log in at Admin level kh-login-wide
  2. Select or search for a domain name in the Hosting Services tab
  3. Select Manage Services from the left-hand menu, then Domains > Manage DNS

  4. To try out the new Manage DNS tool, select konsoleH Beta
  5. A variety of tasks can be completed within the Manage DNS tool
    • View all current records
    • Search for a specific zone record to edit
    • Delete a record
    • Edit an existing record
    • Add a new record
    • Use a template to easily update your mail records for use with Outlook for Office 365 or Google Mail, as well as templates to revert back to our default settings
    • Import (upload) a file containing multiple zone records or export (download) a copy of the zone records allows for easy DNS backup

How to edit a record

  1. Search for the relevant record using the search bar or scrolling through the various records
  2. Click Edit at the right hand side of the relevant record
  3. Make the relevant changes e.g. replace the IP address
  4. Click Update

How to add a record

  1. Add the relevant details in the Add record table on the left of the screen
  2. Click Add record

How to delete a record

  1. Search for the relevant record using the search bar or scrolling through the various records
  2. Click the X at the far right hand side of the record
  3. Click Delete

How to use a zone template

  1. Select the relevant template e.g. Office365 and click View
  2. The full DNS zone record that will be implemented can now be viewed, showing records that will be deleted in red and records added in green
  3. To proceed, click the Apply this template button

How to import or export zone records

  1. Find the Zone options at the bottom left of the screen
  2. To Export a file containing all your DNS details, click Export zone. A .txt file will be downloaded to your computer.
  3. To Import zone records, click Import zone and then select the relevant file that you want to import.


  • Once you have added or changed the required DNS records, allow 2 to 24 hours for DNS propagation to complete
  • Incorrect DNS changes can interfere with the operation of your website and/or email, so make changes with care.
  • You need to log in at Admin level i.e.with your Customer number and Management password. When logged in on ‘Domain level’, i.e. with your domain name and FTP password, the tool will not be visible because this level of administration is only provided to authoritative contacts.
  • Self-Managed customers who wish to add reverse (PTR) DNS records for their allocated IP addresses are not able to do so via the Manage DNS tool and will need to send these requests to our Support team from their authorised email address.

For more information about DNS, please see the following useful resources:

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