How to adjust Mail records if only the website is transferred to xneelo

This article applies if we will be responsible for your domain administration and website service, but another service provider will be hosting your email.

After submitting your transfer request, you will need to access the Manage DNS tool within your Control Panel to adjust your mail records to point to the IP address of the server that is hosting your mail.

Contact your current mail provider:

    • To ensure you have the correct IP address for mail records and that they are aware that you are transferring the domain record (DNS) to us but will be pointing the mail record to their mail server.
    • Ask them if there are specific settings that need to be configured on the DNS record to ensure your mail is uninterrupted.

      • Edit your mail A record via the xneelo Control Panel

        1. 1
          Browse to the xneelo Control Panel and log in.
        2. 2
          Select a Product (e.g. Web Hosting) from the side menu.
        3. 3
          Select or search for the domain name.
        4. 4
          Under Domain tools, select Manage DNS.
        5. 5
          Select the 3 dots in line with the A record and then click on Edit.
        6. 6
          Make the relevant changes, e.g. replace IP address.
        7. 7
          Select the Save button to update the record.
        8. 8
          A success message will appear on the top of your screen




      • Edit your mail A record via konsoleH

        1. 1
          Browse to konsoleH and log in at Admin level (not Domain level)
        2. 2
          Select or search for a domain name in the Hosting Service tab
        3. 3
          Click Manage Services from the left-hand menu
        4. 4
          Select Domains > Manage DNS

        1. 5
          Under A records, find the mail record and click in the Destination field in that row
        2. 6
          Change the IP address to that of  your mail server (as provided by your mail server provider) and click Update
        3. 7
          We are now no longer responsible for the mail service for your domain.



      Assist Note

      Please be aware that due to DNS propagation it may take up to 24 hours before you will see your DNS changes reflected.
      Incorrect DNS changes can interfere with the operation of your website and/or email.

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